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About the Role
As a Car Sales Representative, you will be responsible for selling new and used vehicles, delivering exceptional customer service, and achieving DARCARS' sales objectives. You will engage with customers both in person and virtually, collaborating with fellow Sales Consultants, Sales Managers, Finance Managers, and the General Manager. This is a non-supervisory, commission-based role.
Responsibilities
- Conducts business in a professional and ethical manner
- Follows DARCARS approach to selling
- Greets customers with a welcoming attitude and listens to their needs
- Describes operations and features of vehicles matching customer’s needs via in-person or virtually
- Follows DARCARS test drive procedures
- Suggests optional equipment, features, warranties, for customer to purchase
- Correctly computes and quotes sales price
- Works with finance team to obtain financing, as needed
- Completes all necessary paperwork
- Arranges for delivery and registration of the vehicle
- Addresses all customer concerns and ensures customer is satisfied
- Maintains solid knowledge of brands and products; including features, specifications, pricing, options, and standard equipment
- Makes an effective demonstration ride on a planned route
- Develops and maintains future prospect and customer follow-up system
- Participates in all required brand and DARCARS training
- Utilizes and familiar with online digital retailing selling tools
- May be required to use video tools to assist customers virtually with car buying process
- In conjunction with the General Manager, develops personal income goals consistent with DARCARS standards and develops a strategy to consistently meet those goals
- Complies with DARCARS policies and procedures
- Performs other duties as assigned
Requirements
- Strong communication skills with both customers and DARCARS employees
- Ability to speak multiple languages (Spanish and Chinese) is a plus
- Demonstrated commitment to customer service
- Comfortable using video tools, Facetime, etc., to assist customers
- Ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
- Previous sales experience preferred but not required
- Ability to stand, walk, bend, twist, and stand to perform normal job functions
- Ability to work in a fast-paced environment
- Must be a team player
- Must be able to work a flexible schedule, evenings and weekends
- Must have a valid driver’s license and acceptable safe driving record
- Must be at least eighteen years of age
- Must be able to pass pre-employment screen (background)
Skills
- Communication skills
- Customer service
- Sales
- Digital retailing
- Video conferencing tools
Location
- Silver Spring
Work Type
- Full-time
- Commission-based
Experience Level
- Previous sales experience preferred
Education Level
- High school diploma or equivalent (GED)
Benefits
- Comprehensive Benefits Plan including 401k
- Employee discounts on vehicle purchases, parts and service repairs
- Opportunities to join our community service initiatives
- Internal career advancement opportunities
About the Company
- DARCARS is a dealership group.
Equal Opportunity
- We are an equal opportunity employer & drug-free workplace.
- Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN).
- Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.