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About the Role

The Senior Manager, HR Partnership & Leadership strengthens leadership effectiveness by coaching leaders to improve performance management, team dynamics, and accountability. This role focuses on sustained behavior change through embedded, ongoing coaching, partnering closely with HR while maintaining clear separation from HR decision-making.

Responsibilities

• Provide ongoing 1:1 coaching to Directors and key leaders to improve leadership effectiveness.
• Observe leadership practices and team interactions to deliver direct, real-time feedback.
• Support leaders in building confidence and capability in managing performance and navigating team challenges proactively.
• Maintain consistent engagement to ensure measurable and sustained improvement.
• Translate leadership expectations into consistent day-to-day behaviors.
• Identify leaders requiring additional support and intervene early.
• Reinforce accountability, consistency, and follow-through across teams.
• Partner with HR Business Partners, Employee Relations, and HR leadership on complex or recurring leadership challenges.
• Take ownership of coaching and follow-through after HR actions are implemented.
• Ensure HR interventions lead to sustained improvement and do not result in repeat issues.
• Escalate patterns, risks, or leadership trends to HR leadership.
• Partner with L&D to translate leadership challenges and trends into targeted development opportunities.
• Collaborate with L&D on leadership content, with L&D focusing on core principles, frameworks, and philosophy, and this role ensuring practical application in day-to-day leadership practice.
• Reinforce learning by coaching leaders to apply concepts in real-time situations and integrating them into daily behaviors.
• Provide feedback to L&D on gaps between training and practice based on observed leadership behaviors and outcomes.
• Leverage quantitative and qualitative data to identify trends, inform coaching focus, and prioritize leadership interventions.
• Identify patterns and trends in leadership effectiveness across the organization.
• Provide insight to HR leadership on capability gaps, risks, and opportunities.
• Support a consistent, organization-wide approach to leadership expectations and accountability.
• Commits to a respectful, just, and supportive environment for all individuals and team members aligning with the organization’s commitment to inclusion and belonging.
• As a leader, sets and promotes a culture focused on inclusion and belonging in all business practices.
• Other duties as necessary or assigned.

Requirements

• Advanced coaching and influencing skills with ability to drive behavior change.
• Ability to provide direct, candid, and real-time feedback to senior leaders.
• Skilled in facilitating difficult conversations.
• Strong interpersonal and relationship-building skills across all levels.
• Strong understanding of behavior change principles and leadership development.
• Ability to translate expectations into practical, actionable leadership behaviors.
• Ability to build trust while holding leaders accountable.
• Ability to stay engaged over time to ensure sustained improvement.
• Working knowledge of employee relations, performance management, and organizational dynamics.
• Ability to identify patterns, risks, and leadership gaps across teams.
• Strong problem-solving and pattern recognition capabilities.
• Ability to manage sensitive situations with discretion and sound judgment.
• Ability to work in ambiguity and across functions without direct authority.
• Ability to influence without formal decision-making authority.
• Ability to navigate evolving or unclear role boundaries.
• Understanding of how HR functions operate and intersect.

Skills

• Leadership Coaching
• Influence
• Behavior Change
• Accountability
• Organizational Insight
• Judgment
• Operating Effectiveness in Complex Environments

Location

• Flexible
• Rochester, NY region

Work Type

• Full-time

Experience Level

• 7-10 years of progressive experience in Human Resources, Organizational Development, leadership coaching, or a related field.

Education Level

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field required; Master’s degree preferred.

Benefits

• 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
• 13 Paid Holidays
• Comprehensive health insurance plans (Medical, Dental & Vision)
• 401(k) with company match (50% of the first 6% up to a maximum of 3%)
• Company paid basic life insurance
• Company paid long-term disability
• Lifestyle Spending Account with a benefit of up to $500 for wellness eligible expenses
• Employee Discount and Wellness Programs
• 3 paid hours per week for exercise, volunteering or personal wellness
• Professional development opportunities including mentorship program options and ongoing coaching
• New Employee Orientation (NEO)

About the Company

• When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.

Equal Opportunity

• Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, those such as staff selection, performance evaluation, administration of benefits, working conditions, staff programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.