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About the Role

Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. Join our team to shape the future of healthcare with innovative medical technologies. This remote position requires residing within the territory and driving to multiple accounts, with a valid driver's license.

Responsibilities

• Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn.
• Collaborate in the implementation of a scalable customer engagement strategy.
• Engage in interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion.
• Analyze, present and discuss data insights with clinicians and administrators, understanding their operational and clinical goals.
• Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results.
• Lead customer business reviews, engaging with clinical and administrative stakeholders and ensuring polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT.
• Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development.
• Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments.
• Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows.
• Reinforce product training and introduce new features/upgrades to the clinical teams.
• Provide product operation and troubleshooting support, with assistance from expert technical teams.
• Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team.

Requirements

• Bachelors Degree with 7+ years of relevant experience OR An advanced degree with 5+ years of relevant experience.
• Previous minimum experience of 4 years in customer success, account management, commercial roles or equivalent relevant experience.
• Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry.
• Ability to communicate and influence effectively across multiple internal teams and customer departments.
• Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies.
• Strong project management skills and experience with customer success software platforms are prioritized.
• Solid experience in the Operating Room from either a clinical, technology, consultancy or medical device perspective.
• Technical proficiency is required to understand our products and industry.
• Ability to work remotely and productively for an international company.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
• Must possess unrestricted U.S. work authorization at the time of hire and for the duration of employment (for non-Principal level roles).
• Must have a valid driver's license.

Skills

• AI technology
• Computer vision
• Augmented reality
• Project management
• Communication
• Data analysis
• Customer engagement strategies
• Customer success software platforms
• Operating Room experience
• Technical proficiency

Location

• Remote
• North East Region, US

Work Type

• Remote
• Field-based
• Full-time

Experience Level

• 7+ years of relevant experience with Bachelors Degree
• 5+ years of relevant experience with Advanced Degree
• Minimum 4 years in customer success, account management, or commercial roles

Education Level

• Bachelors Degree
• Advanced Degree

Salary/Compensations

• $112,000.00 - $168,000.00 USD
• Eligible for Medtronic Incentive Plan (MIP)

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

About the Company

• Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
• Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
• Digital Technologies is Medtronic’s Business Unit implementing cutting-edge AI technology, computer vision, and augmented reality to the operating room (OR) and surgical training.
• Our goal is to deliver safer surgery around the world.
• Our Touch Surgery Ecosystem includes an innovative video management and data analytics platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery.
• The device uses advanced AI algorithms that enable automatic processing and uploading of videos.
• Our surgical training platform is the award-winning Touch Surgery application that provides safe and accessible training for surgeons and other healthcare professionals.
• Our newly launched Touch SurgeryTM Livestream platform brings the best surgical practices directly to surgical teams, no matter where they are, creating an immersive learning environment that transcends physical boundaries.
• We are committed to fostering an environment where employees can thrive and make a meaningful impact.

Equal Opportunity

• Medtronic's policy is to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
• Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.