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About the Role

The Senior Business Systems Analyst partners with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and Digital Experience/Digital Asset Management (DXP/DAM) solutions. This role translates business needs into clear functional requirements, supports platform delivery and integration, and ensures technology solutions drive measurable business and user outcomes.

Responsibilities

Lead end-to-end requirements gathering across business, digital, and operational workflows
Translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms
Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes
Partner with architects, developers, and integrators to support platform design and implementation
Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control
Support vendor evaluation, RFP development, and SaaS solution selection
Coordinate and support system, integration, and user acceptance testing
Identify system or process gaps and recommend improvements that enhance efficiency and user experience

Requirements

7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments
Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations
Strong expertise in requirements analysis, process modeling, and solution design
Experience working in SaaS and cloud-based platform ecosystems
Solid understanding of system integrations, APIs, and relational databases
Proven ability to collaborate with business leaders, technical teams, and external vendors
Exceptional communication, facilitation, and stakeholder management skills
Experience supporting digital transformation initiatives
Non-profit experience is an asset

Skills

Salesforce
ServiceNow
DXP/DAM
CRM
Requirements analysis
Process modeling
Solution design
SaaS
Cloud-based platforms
System integrations
APIs
Relational databases
Collaboration
Communication
Facilitation
Stakeholder management
Digital transformation

Work Type

Temporary
Fixed-term contract

Experience Level

Senior

Salary/Compensations

$105,518.40 to $131,913.60 with a maximum of $158,288.00

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
In addition, we support people experiencing unemployment, addiction and family challenges.
We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Equal Opportunity

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.