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About the Role

WE Transport Inc. is seeking a Dispatcher to provide friendly, professional, and courteous customer service while managing daily operations. This role involves dispatching drivers, monitoring routes, and making real-time operational decisions to ensure continuity of service.

Responsibilities

• Provide friendly, professional, and courteous customer service to parents, school district personnel, drivers, monitors and the public while handling questions
• Greet visitors, employees, and customers in a welcoming and professional manner while maintaining a positive office environment.
• Dispatch drivers and monitors for school routes, transit routes and paratransit
• Monitor daily route coverage and make real-time operational decisions to address call-outs, delays, breakdowns, or emergency situations in a professional and efficient manner.
• Utilize telephones, two-way radios, email, and dispatch software to communicate effectively with staff and customers.
• Work closely with supervisors and management to resolve operational issues and ensure continuity of service.
• Prepare and maintain daily schedules, route information, reports, and other operational documentation.
• Maintain accurate records including school calendars, paratransit records and operational logs.
• Utilize computer systems and programs efficiently, including Microsoft Office, email systems, routing software, and other transportation software
• Maintain confidentiality and professionalism when handling sensitive employee or student information.
• Perform other duties as assigned.

Requirements

• Must acquire CDL within six (6) months of hire.
• One (1) year of transportation, dispatch, logistics, or customer service experience preferred.
• High School Diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to remain calm and make sound decisions in high-pressure or time-sensitive situations.
• Reliable attendance and punctuality required.
• Proficient computer skills and ability to learn transportation software systems.
• Ability to work independently and as part of a team in a fast-paced environment.

Skills

• Customer service
• Communication skills
• Interpersonal skills
• Organizational skills
• Multitasking
• Computer proficiency
• Microsoft Office
• Email systems
• Routing software
• Transportation software

Location

• South Fallsburg, NY

Work Type

• Split Shift
• Mondays through Friday's

Experience Level

• One (1) year of transportation, dispatch, logistics, or customer service experience preferred.

Education Level

• High School Diploma or equivalent required.

Salary/Compensations

• $22 hourly

About the Company

• We Transport / Towne Bus is a premier Long Island-based school bus company serving districts throughout Nassau and Suffolk Counties, New York City, Westchester County, and Bridgeport, Connecticut.
• A major part of our company’s repertoire includes special needs transportation and services for wheelchair-bound individuals.

Equal Opportunity

• Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
• This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.