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About the Role

The Manager, Operational Risk Management, will assist the Head of Risk for GWAM’s North America Retail and Operations lines in executing an effective risk governance management program and overseeing operational risk mitigation activities.

Responsibilities

• Assist in collecting business information for reporting to risk committees, management, executive teams, regulators, and the board of directors.
• Review and analyze risk data to assess business and function risk exposure.
• Support the creation and delivery of metrics and reports for risk and business needs.
• Track and analyze mitigation and oversight activities.
• Review and support operational risk event management and corrective action tracking.
• Assist with Oversight and Challenge activities related to the Manulife operational and resilience risk management framework.
• Coordinate with other GWAM Risk teams on reporting and analysis for corporate risk programs.
• Build strong relationships with other risk team members for efficient management reporting.
• Contribute to other Risk Management initiatives and projects.
• Support the development of a strong risk culture and reinforce accountability and transparency.
• Handle ad-hoc requests with responsiveness and attention to detail.
• Utilize artificial intelligence and other tools to enhance work results.

Requirements

• 4+ years of experience in risk management, oversight functions, or retail/investment operations within the wealth and asset management industry.
• Strong working knowledge of the wealth and asset management industry and familiarity with the current regulatory environment.
• Strong analytical, problem-solving, logic, and critical thinking skills.
• Exceptional attention to detail.
• Ability to collect, analyze, and present data from various sources.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Willingness to challenge conclusions and proposed actions.
• Collaborative team player with a positive, proactive attitude.
• Strong ethical and moral compass.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, SharePoint and CoPilot).
• Experience using artificial intelligence tools.
• Bilingualism (English and French) is a strong asset; required in Québec.

Skills

• Risk Management
• Operational Risk
• Risk Governance
• Risk Mitigation
• Reporting
• Data Analysis
• Metrics Development
• Oversight Activities
• Risk Event Management
• Corrective Action Tracking
• Oversight and Challenge
• Risk and Control Assessments
• Third Party Risk
• Business Continuity
• Key Indicators
• Corporate Risk Programs
• Risk Culture Development
• Accountability
• Transparency
• Artificial Intelligence Tools
• Microsoft Office Suite
• Excel
• PowerPoint
• Word
• SharePoint
• CoPilot

Location

• Halifax, Nova Scotia

Work Type

• Hybrid

Experience Level

• 4+ years

Salary/Compensations

• $79,700.00 CAD - $129,700.00 CAD

Benefits

• Opportunity to participate in incentive programs and earn incentive compensation.
• Health, dental, mental health, and vision insurance coverage.
• Short- and long-term disability insurance.
• Life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits.
• Employee/family assistance plans.
• Retirement savings plans (pension and global share ownership plan with employer matching contributions).
• Financial education and counseling resources.
• Generous paid time off program (holidays, vacation, personal, and sick days).
• Full range of statutory leaves of absence.

About the Company

• Global Wealth & Asset Management (GWAM) is the global asset management arm of Manulife, providing fee-based wealth solutions to retail, retirement, and institutional customers worldwide.
• Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
• Manulife is committed to fair recruitment, retention, advancement, and compensation, and administers all practices and programs without discrimination.

Equal Opportunity

• Manulife is an Equal Opportunity Employer.
• We embrace diversity and strive to attract, develop, and retain a workforce as diverse as the customers we serve.
• We foster an inclusive work environment that embraces the strength of cultures and individuals.
• We are committed to fair recruitment, retention, advancement, and compensation, and administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
• It is our priority to remove barriers to provide equal access to employment.
• A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
• All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.