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Responsibilities

• Provide prompt, courteous service to dining guests for all meals and special functions.
• Coordinate with kitchen and dining room staff for efficient restaurant operations.
• Describe menu items in detail and answer guest questions.
• Offer recommendations, including wine pairings, to enhance guest satisfaction.
• Open wine and champagne tableside.
• Take and serve food and beverage orders efficiently and professionally.
• Enter guest orders into POS, including special requests and dietary restrictions.
• Anticipate and fulfill guest needs proactively.
• Answer guest questions accurately with a friendly and helpful demeanor.
• Navigate stairs and crowded/noisy conditions while carrying trays.
• Handle dishes and glassware carefully.
• Provide proper service for wines, champagne, cocktails, spirits, and beer.
• Set and reset tables with all necessary service ware.
• Mark silverware with each course.
• Maintain high standards of cleanliness before, during, and after service.
• Store food according to safe food-handling procedures.
• Assist with setup and breakdown of special functions.
• Work productively and efficiently with or without supervision on routine tasks.
• Assume responsibility for Mohonk Mountain House equipment and supplies, preventing loss and abuse.
• Adhere to Mohonk Mountain House Dress and Grooming Standards.
• Inspect work for cleanliness standards using touch, sight, sound, and smell.
• Communicate clearly and congenially in English with guests and staff.
• Hear verbal instructions, directions, and warnings.
• Perform physical tasks including reaching, bending, kneeling, stooping, twisting, flexing, sitting, and standing for extended periods.
• Lift and carry significant weight, and walk long distances.
• Maneuver carts or dollies with heavy loads.
• Utilize vision for close and distance tasks, peripheral vision, depth perception, and focus adjustment.
• Act calmly and effectively in emergency situations.
• Analyze problems and implement action plans.
• Wear approved safety shoes and use safety equipment when necessary.
• Learn and retain historical facts and information about Mohonk Mountain House.
• Learn and demonstrate Mohonk Mountain House Service Steps and Strategies.
• Maintain a flexible work schedule, including days, nights, weekends, and holidays.
• Perform basic mathematical functions.
• Maintain confidentiality of guest information.
• Operate vehicles safely when driving and/or parking.

Requirements

• At least 18 years of age.
• Knowledge of hospitality.
• Experience in food and beverage service.
• Ability to speak, read, and write in English.
• Ability to hear verbal instructions, directions, and warnings.
• Ability to reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
• Ability to lift up to 50 lbs from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance.
• Ability to walk up to 7 miles per shift.
• Ability to maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards.
• Ability to see close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to act calmly and effectively in emergency situations.
• Ability to analyze problems and develop and implement action plans.
• Ability to wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
• Ability to learn and retain knowledge of historical facts and information about Mohonk Mountain House.
• Ability to learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
• Ability to maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business.
• Ability to perform basic mathematical functions such as addition, subtraction, multiplication and division.
• Ability to maintain confidentiality of guests’ personal information and use with discretion.
• Ability to operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

Skills

• Food and beverage service
• Menu item description
• Wine pairing recommendations
• Wine and champagne service
• POS system operation
• Guest service
• Communication
• Problem-solving
• Basic mathematics

Location

• Mohonk Mountain House

Work Type

• Full-time

Experience Level

• 18 years of age

Education Level

• TIPS or other state-recognized Alcohol Awareness Training Certification preferred
• Servsafe or other industry-recognized safe food handling certification preferred

About the Company

• Mohonk Mountain House