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About the Role
Mohawk Honda is actively seeking Service Appointment Coordinators for our NEW SERVICE DEPARTMENT. As an Appointment Coordinator, you will manage inbound and outbound calls to the service department from our valued customers looking to schedule a service appointment while providing excellent customer service.
Responsibilities
- Answer inbound and outbound service customer calls.
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
- Provide customers with initial product information & direct them to the appropriate dealership resources.
- Schedule customer service appointments.
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Requirements
- At least one previous role is based in strong customer service experience.
- Team player attitude.
- Prompt and courteous.
- Enthusiastic personality.
- Must have strong computer skills.
- Willing to submit to a pre-employment background check & drug screen.
Skills
- Customer service
- Computer skills
Benefits
- Medical, dental, vision, disability, life insurance
- 401k with company match
- Paid vacation time
- Room for advancement
About the Company
- Mohawk Honda is actively seeking Service Appointment Coordinators for our NEW SERVICE DEPARTMENT.