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About the Role

As a Senior Casualty Claims handler, you will be responsible for handling claims that occur out of our Casualty classes. You will ensure the proper servicing and settlement of claims within your designated authority, working in partnership with claims management while maintaining the highest standards of technical file handling and customer service.

Responsibilities

• Claims responsibility for a portfolio of Casualty claims, including international jurisdictions, lead/follow, and primary/excess.
• Handle Casualty claims arising from all product lines, including General Liability, Environmental, and Life Science.
• Assess and adjust claims in relation to policy coverage, ensuring accurate assessment and prompt communication.
• Ensure reserving is correctly maintained, properly managed, and audited.
• Appoint and control loss surveyors, counsel, and other experts as required for timely intervention and mitigation of claims.
• Handle claims promptly, fairly, and with integrity, ensuring timely intervention and mitigation of losses.
• Ensure all claims are diarised and managed proactively.
• Identify and pursue potential coverage, liability, and quantum issues appropriately and expeditiously.
• Maintain high standards of communication with claims management and underwriting to share information on significant claims, large loss reports, and claims trends.
• Review London market claims and advices within the system and maintain accurate claims records.
• Attend market claim meetings as required.
• Liaise with Underwriters, brokers, and policyholders on claims issues to drive successful claims outcomes.
• Act as the point person for the Casualty Claims portfolio, liaising with stakeholders, attending UW meetings, providing reports/feedback, creating/implementing claims management solutions, and assisting with policy wordings.
• Manage Casualty large losses, prepare Casualty Watchlist documents/meetings, and contribute to large loss and trend feedback.
• Provide technical support and training to junior team members.
• Assist with reinsurance issues.
• Assist with auditing and oversight of claims DCAs and external providers.
• Ensure compliance with all regulatory and statutory requirements relating to claims handling, particularly TCF.

Requirements

• Strong relevant claims handling experience with a London Market insurance company/Lloyd’s Syndicate.
• Experience/technical knowledge of at least one of The Hartford’s Casualty classes, including General Liability, Environmental, and Life Science.
• Working knowledge of ECF2 and CLA principles.
• Ability to prioritize and organize workload and meet deadlines.
• Ability to develop and sustain relationships with internal and external customers.
• Knowledge of FCA/PRA and Lloyd’s rules and guidelines.
• Willingness to continue to develop knowledge of Insurance and related issues through formal and informal learning/exams.
• Must have the necessary right to work in the UK prior to application.

Skills

• DOCOsoft writeback platform experience desired
• Strong communication and presentation skills
• Excellent negotiating skills

Location

• London, UK

Work Type

• Full-time

Experience Level

• Senior

About the Company

• We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.
• Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too.
• Join our team as we help shape the future.