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About the Role

As the Automotive Service Cashier / Receptionist, you will be the front-line representative for the dealership, professionally and courteously greeting customers, directing them to the appropriate party, and answering basic inquiries. You will also manage incoming calls, take messages, and assist with salesperson activities.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.
• Make transaction receipts for sale and service department *if applicable

Requirements

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Requires the ability to sit for long periods of time.
• Be able to work in a fast-paced environment.
• Be a team player.
• Must be able to work a flexible schedule, evenings and weekends.
• Must have a valid driver’s license and acceptable safe driving record.
• Must be at least eighteen years of age.
• Must be able to pass pre-employment screen (background).

Skills

• Strong communication skills with both customers and DARCARS employees
• Ability to speak multiple languages (Spanish) is a plus!
• Demonstrated commitment to customer service
• Previous customer service experience preferred but not required

Education Level

• High school diploma or equivalent (GED)

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

About the Company

• DARCARS of Mount Kisco

Equal Opportunity

• We are an equal opportunity employer & drug-free workplace.
• Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.