Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As the Automotive Service Advisor / Writer, you will be responsible for presenting, consulting, and selling automotive warranty products and repair services to customers professionally, adhering to manufacturer specifications and company policy. You will also build rapport with customers to promote satisfaction and retention.
Responsibilities
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customers with a complete and accurate estimate of repair orders
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
- Follow the manufacturer’s warranty guidelines and procedures
- Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
- Manage in a fast paced work environment with limited supervision
Requirements
- Previous automotive Service Advisor experience preferred
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background)
Skills
- Great customer service skills
- Phone skills
- Computer skills
Location
- Mount Kisco
Work Type
- Full-time
Experience Level
- Previous automotive Service Advisor experience preferred
Benefits
- Competitive pay and opportunities for bonus
- Comprehensive Benefits Plan including 401k
- PTO and Paid Holidays
- Employee discounts on vehicle purchases, parts and service repairs
- Opportunities to join our community service initiatives
About the Company
- DARCARS Lexus of Mount Kisco is now seeking Automotive Service Advisor / Writer
Equal Opportunity
- We are an equal opportunity employer & drug-free workplace.
- Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.