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About the Role

Design extraordinary travel experiences for discerning individuals, architecting seamless, once-in-a-lifetime moments. Own member relationships end-to-end, collaborating with a detail-oriented team.

Responsibilities

• Consult deeply with members to understand and exceed their preferences, travel style, and unspoken expectations.
• Build and manage bespoke itineraries including private/commercial air, accommodations, yachts, luxury cruises, ground transportation, private tours, dining, entertainment, and personal staffing.
• Serve as the dedicated point of contact for a select group of members, proactively nurturing long-term relationships.
• Manage all financial elements of each trip, including invoicing, vendor payments, and budgeting, with precision and transparency.
• Leverage established partner and vendor relationships to secure preferred rates, upgrades, and exclusive access.
• Provide white-glove support throughout the travel lifecycle: pre-trip planning, real-time concierge assistance, and post-trip follow-up.
• Proactively troubleshoot and resolve issues before members are aware of them.
• Stay ahead of luxury travel trends, emerging destinations, and new properties to provide informed recommendations.

Requirements

• Minimum 5+ years designing luxury travel for high-net-worth or ultra-high-net-worth clients, or equivalent hospitality/concierge experience.
• Comfort with CRM and project management tools; tech-adaptable.
• Extensive personal travel experience and genuine cultural curiosity.
• Exceptional written and verbal communication skills.
• Ability to manage a high-volume inbox and complex calendar without missing details.
• Grace under pressure; ability to thrive when juggling competing priorities and tight timelines.
• Willingness to be available beyond standard hours.

Skills

• Luxury travel design
• Client consultation
• Itinerary building
• Relationship management
• Financial management (invoicing, payments, budgeting)
• Vendor relations
• Concierge services
• Problem-solving
• Trend analysis (luxury travel)
• CRM tools
• Project management tools
• Written communication
• Verbal communication
• Time management
• GDS platform proficiency (Sabre, Amadeus, or similar) - Preferred

Experience Level

• Minimum 5+ years

Benefits

• Competitive total rewards package
• Base salary determined by role, experience, skill set, and location
• Potential for commission-based pay and/or discretionary incentive compensation
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the Company

• Chase is a leading financial services firm serving nearly half of America’s households and small businesses.
• Our mission is to create engaged, lifelong relationships and put customers at the heart of everything we do.
• We help small businesses, nonprofits, and cities grow by delivering solutions for their financial needs.
• Our Consumer & Community Banking division provides personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.
• We lead the U.S. in credit card sales, deposit growth, and digital solutions, ranking first in customer satisfaction.
• We offer a broad array of credit cards for individuals and small businesses, including Chase-branded and co-branded cards.
• Merchant Services is a leading provider of payment, fraud, and data security for companies.

Equal Opportunity

• We are an equal opportunity employer and place a high value on diversity and inclusion.
• We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
• Equal Opportunity Employer/Disability/Veterans