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About the Role
As an Enterprise Account Manager at a seed-stage enterprise AI platform startup in Berlin, you will own a book of enterprise accounts and drive their AI transformation journeys. This role involves customer success, commercial growth, and product influence, utilizing AI agents and automation. It's a high-ownership, high-impact position within a small, ambitious team operating fully on-site in Berlin.
Responsibilities
- Own a portfolio of enterprise accounts and be directly accountable for retention, adoption, and expansion.
- Build structured account plans including stakeholder maps, health assessments, growth opportunities, and risk mitigation strategies.
- Run strategic customer conversations, including QBRs, executive business reviews, and proactive check-ins, grounded in data and measurable outcomes.
- Identify and drive expansion opportunities across users, use cases, and deployment scope.
- Navigate complex enterprise stakeholder landscapes by finding champions, managing blockers, and building multi-threaded relationships from end users to C-level.
- Build AI agents and automated workflows to manage your own book of business, systematically eliminating manual effort.
- Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into product improvements and action plans.
- Serve as the internal voice of the customer while aligning with the company's product direction and roadmap.
Requirements
- 5+ years in a customer-facing enterprise role (Account Management, Customer Success, or consultative post-sales).
- Proven track record driving adoption, renewals, and expansion in complex enterprise organizations.
- Hands-on experience building AI agents and automating workflows; comfortable using AI to replace manual work in your own day-to-day.
- Technical credibility to hold substantive conversations about model selection, data privacy, and integration architectures with technical stakeholders.
- Strong commercial acumen: understanding the levers of a SaaS business and how to position and close expansion conversations.
- Fluency in German (C1+) and English are both required.
- Ability to work fully on-site in Berlin (relocation support available).
Skills
- AI agents
- Workflow automation
- Customer success
- Commercial growth
- Product influence
- Account planning
- Stakeholder management
- Data analysis
- SaaS business
- Technical credibility
- Model selection
- Data privacy
- Integration architectures
Location
- Berlin, Germany
Work Type
- On-site
- Full-time
Experience Level
- 5+ years
Salary/Compensations
- $80,000 – $120,000 per year
Benefits
- Relocation support for candidates moving to Berlin
- High ownership in a small, fast-moving team shaping how enterprises adopt AI
About the Company
- We're a seed-stage enterprise AI platform startup founded in Berlin, helping organizations securely adopt and integrate generative AI across their entire operations.
- Our model-agnostic platform covers AI chat, automated workflows, and custom AI agents — deployed compliantly in Europe — and is trusted by thousands of enterprises across a wide range of industries.