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About the Role

Join our dynamic team at Imperial Cleaning as a Full Time Bilingual Customer Service/Administrative Specialist. This onsite position allows you to engage directly with clients, fostering meaningful relationships while honing your problem-solving skills in a fun and energetic atmosphere. Your bilingual abilities in English and Spanish will enhance communication and make a significant impact on our diverse clientele.

Responsibilities

Manage incoming calls, respond to inquiries, and resolve customer issues with empathy and professionalism.
Assist with administrative tasks such as scheduling appointments, maintaining records, and coordinating services.
Be on call for emergencies.
Act as the primary point-of-contact supporting residential services from beginning to end.
Provide operations support for all residential services.
Work closely with the Residential Regional Manager on daily requests and/or issues.
Schedule or reschedule customer appointments.
Monitor the daily/weekly schedule to ensure all crews are scheduled appropriately.
Close out daily work orders and employee time sheets.
Process client invoices daily.
Monitor crews' time off and schedule floaters appropriately.
Coordinate estimates and provide pricing to clients.
Assist in resolving customer service or billing issues.
Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
Refer unresolved customer grievances to the Residential Regional Manager for further investigation.
Identify and recommend improvements in processes or service methods and procedures.
Perform other tasks as assigned by management.

Requirements

3-5 years of professional office experience.
Bilingual (English-Spanish) is a must.
Strong customer service, detail-oriented, and strong communication skills (email, phone).
Results-oriented: ability to resolve challenges and emergencies at a moment's notice.
Multi-task-oriented: ability to handle multiple projects at a time.
Customer-focused with a can-do approach to problem-solving.
Basic knowledge of computer applications and software applications.
Ability to learn and navigate various software programs.
Applicants must be 18 years of age or older.

Skills

Exceptional communication skills in both English and Spanish.
Strong problem-solving abilities.
Attention to detail.
Customer-centric mindset.
Time management skills.
Adaptability.
Positive attitude.
Intermediate ability in Microsoft 365 (Word, Excel, Outlook).

Location

Amityville, NY 11701

Work Type

Full Time
Onsite
Monday through Friday, standard hours
In-office position, Monday through Friday 8am-5pm (some flexibility when needed)

Experience Level

3-5 years professional office experience

Education Level

2 year degree required
4 year degree a plus

Salary/Compensations

$28-$30 per hour

Benefits

Medical
Dental
Vision
401(k)
Life Insurance
Flexible Spending Account
Competitive Salary
Paid Time Off
Snack/Drink Room
Employee Discounts

About the Company

Imperial Cleaning is a company that embodies integrity and empathy in every interaction.
We foster a high-performance culture dedicated to outstanding service.