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About the Role

Lead a team of dedicated professionals, drive customer satisfaction, and operational excellence in the New York Metro Area. This role offers the chance to impact your community and grow your career in a dynamic company focused on customer service excellence.

Responsibilities

• Oversee multiple locations within the New York Metro Area.
• Manage teams and ensure customer service standards are met or exceeded.
• Conduct regular site visits.
• Provide support and training to staff.
• Implement operational improvements to enhance efficiency and quality.
• Establish working relationships with Clients.
• Perform required location inspections and touchbases.
• Report and resolve Inspection deficiencies urgently within 24 hours.
• Screen, Hire, Onboard, and Terminate staff.
• Train Custodial Technicians supporting Area Sups & Acs.
• Oversee new account setup.
• Assist in training staff with Clocking In/Out.
• Monitor employee time and attendance.
• Manage daily staffing schedules and adjust accordingly.
• Conduct weekly payroll.
• Report accidents/injuries.
• Address and resolve employee performance issues.
• Notify HR/Payroll and Operations of ALL staffing changes.
• Be on-call for emergency situations/calls - evenings and weekends.
• Create supply orders as needed.
• Submit service requests to the office.
• Update account spreadsheet as directed.
• Be responsible for KPIs within the region.
• Perform Performance Reviews for direct reports.
• Perform all other tasks as assigned by management.

Requirements

• Must speak fluent English and Spanish.
• Detail oriented with strong communication skills (email, phone).
• Results oriented: ability to resolve challenges and emergencies at a moment's notice.
• Multi-task oriented: ability to handle multiple projects at a time.
• Customer focused with a can-do approach to problem solving.
• Knowledge of administrative and clerical procedures.
• Working knowledge of email, spreadsheets, smartphone, and relevant software applications.
• Clean DMV report & License.
• Strong unwavering ability to use technology.
• Applicants must be 18 years of age or older.

Skills

• Leadership
• Customer Service
• Operational Excellence
• Problem-Solving
• Communication
• Technology Use
• Administrative Procedures
• Clerical Procedures

Location

• New York Metro Area

Work Type

• Full-Time
• Field-Based
• On-Call

Experience Level

• District Manager

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Flexible Spending Account
• Paid Time Off
• Employee Discounts
• Generous 401k match
• Aflac insurance plans

About the Company

• Imperial Cleaning is a dynamic company dedicated to excellence in customer service.