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About the Role

The Store Manager is responsible for the overall operations and performance of a single retail cafe, including daily operations, staff management, merchandising, inventory, drink quality, and customer satisfaction to meet financial and strategic targets. This role requires exemplifying Gimme! Coffee's vision, mission, and values through staff development, operational optimization, and creating outstanding customer experiences.

Responsibilities

Acts as a role model for customer service, drink preparation, store cleanliness, atmosphere, and teamwork.
Communicates effectively and responds rapidly, checking email a minimum of 3x daily and posting weekly staff updates.
Meets sales targets by reviewing store environment and key business indicators.
Builds a strong store team through recruitment, hiring, and onboarding.
Collaborates with trainers and Lead Baristas for in-store staff training.
Conducts appraisals and performance reviews, providing feedback and coaching.
Submits accurate, timely payroll and HR data.
Organizes art shows and other community engagement events.
Attends management team meetings and communicates proactively with Regional Manager and Trainers.
Ensures all staff provide excellent customer service and proactively resolve concerns.
Maintains a welcoming and pleasant cafe atmosphere.
Expedites customer orders and line movement.
Demonstrates and shares knowledge of all product offerings.
Prepares and serves all beverages to standard.
Leads by example efficient workflow, service speed, and a clean working environment.
Continues to learn and share coffee knowledge, tasting coffees with staff.
Stays familiar with coffee tasting notes and tastes coffee frequently.
Provides regular coffee quality feedback.
Reviews and updates sales/labor targets daily and schedules staff accordingly.
Orders food, coffee inventory, and supplies, following company standards.
Completes accurate and timely weekly inventory and sales reports.
Monitors COGS and adjusts orders to meet targets.
Works in a sanitary manner and ensures compliance with Department of Health requirements.
Ensures maintenance and cleaning procedures are carried out according to standards.
Promptly reports equipment and facilities issues and assists with maintenance.
Handles deposits and bank runs, ensuring cash-handling procedures are followed.
Carries out monthly promo rollout tasks, including POS software updates.
Upholds the values and mission of Gimme! Coffee.
Follows all policies and procedures set by Gimme! Coffee.
Performs other duties as requested by supervisor.

Requirements

Exceptional interpersonal and customer service skills, including active listening and service orientation.
Excellent leadership ability, including recruiting, motivating, instilling accountability, coaching, conflict resolution, delegation, and team development.
Professional presentation and clear, calm, professional, and friendly communication.
Ability to drive retail sales.
Strong speaking skills for effective communication.
Ability to understand and carry out oral and written instructions, and request clarification.
Strong time management and prioritization skills; ability to multitask and work with minimal supervision.
Ability to independently problem-solve with sound judgment.
Ability to work individually and as part of a team.
Ability to multitask, prioritize, adapt, and work efficiently in a fast-paced environment.
Ability to add, subtract, and count money accurately.
Appreciation for coffee and ability to distinguish different coffee tastes and aromas.
Ability to hear and see close detail for beverage quality monitoring.
Extensive specialty barista experience preferred.
Gimme Beverage Preparation certification preferred; must be able to rapidly pass drink certification.
Two years of progressively responsible retail, hospitality, or restaurant industry experience, including direct supervisory experience, preferred.

Skills

Customer service
Leadership
Communication
Sales
Time management
Problem-solving
Teamwork
Multitasking
Prioritization
Adaptability
Efficiency
Financial management
Inventory management
Merchandising
Beverage preparation
Coffee knowledge
Staff training
Performance management
Conflict resolution
Recruitment
Onboarding
Payroll processing
HR data management
Event organization
Customer relationship management

Location

Trumansburg

Work Type

Full-time
Exempt Salaried

Experience Level

Managerial
Supervisory

Salary/Compensations

Starting salary based on experience

Benefits

Comprehensive compensation and benefits package

About the Company

Gimme! Coffee is a specialty coffee roaster/retailer founded in 2000, with locations in Trumansburg, Cornell, Cayuga Heights, and Ithaca, NY.
We bring great coffee to our community, using practices that are sustainable through every step of the supply chain from farmer to customer.
From the beginning, Gimme! Coffee has been a leader in the evolution of the third wave and the specialty coffee industry.
We are passionate about quality at every step of the supply chain and we’re constantly keeping our eyes on the horizon.

Equal Opportunity

Gimme! Coffee is an Equal Opportunity Employer.