Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Director hires, trains, supervises, and evaluates all Social Service Staff. This role assures the provision of quality and timely trauma-informed/strength-based youth and family casework services, including discharge and transition planning. The position requires significant interaction with youth, staff, families, and other stakeholders.

Responsibilities

• Demonstrates fidelity to the agency’s service values and organizational imperatives.
• Assures Social Service coverage during all business hours and as needed in emergency instances.
• Assists in coordinating intake/admissions meetings and paperwork.
• Models and assures timely and high-quality psycho-social assessments, one-on-one counseling, and trauma-informed casework practice with individual youth.
• Chairs Treatment Planning/Other Conferences as related to resident progress.
• Attends internal departmental meetings as needed.
• Provides direct involvement in challenging cases and support to Permanency Planners.
• Familiarizes themselves with the youth, supports the team regarding residents’ goals, and ensures nurturing relationships.
• Assures the coordination of all services: residential, medical, clinical, educational, vocational, legal/court calendar, etc.
• Promotes permanent connections for the youth and assures family engagement.
• Communicates freely with families, including critical information sharing.
• Performs supervision with staff at least bi-weekly to discuss performance, case progress, and areas for improvement.
• Assures development of a comprehensive community transition plan (Aftercare Plan) for every youth.
• Assumes liability for departmental successes and areas for improvement related to staff performance, resources, and program compliance.
• Assures appropriate authorization, scheduling, communications, documentation, and follow-up for all home visits.
• Assures timely compliance with all applicable social service-related regulations/mandated paperwork and record-keeping.
• Attends trainings as recommended for program needs, performance enhancement, or other.
• Serves as a liaison between ACS and RTC for immigration and educational matters.
• Participates in the agency's senior leadership meetings (Leadership Council).
• Performs all other duties as assigned.
• Remains awake and alert at all times during overnight shifts.
• Checks on youth during the night as prescribed and deals with any issues that may arise.
• Assists youth in their morning routines.
• Follows protocols when youth are sick.
• Follows unit-specific household duties as assigned.
• Refrains from engaging in personal activities that are not work-related.
• Notifies night-time administrator of any major concerns.

Requirements

• Master's degree required, MSW preferred.
• Minimum of two years’ supervisory experience in juvenile justice/child welfare/residential care required.
• Former case management experience is a plus.
• High energy with a bias for action.
• Leads by example with a strong sense of purpose and performance expectations/service excellence.
• Ability to work flexible hours, including some evenings/weekends.
• Proven leader with ability to positively influence staff and program.
• Able to effectively manage crises and conflicts.
• Practices and drives teamwork within and between service units.
• Is self-aware, able to reflect on one's thinking, feelings, behavior, and personal strengths, weaknesses, and performance.
• Commitment to professional growth.
• Writes and speaks persuasively and concisely in ways that build credibility and commitment.

Skills

• Trauma-informed/strength-based youth and family casework
• Psycho-social assessments
• One-on-one counseling
• Casework practice
• Treatment planning
• Permanency planning
• Family engagement
• Supervision
• Community transition planning
• Record-keeping
• Crisis management
• Conflict management
• Teamwork
• Self-awareness
• Persuasive writing
• Concise speaking

Location

• New York City

Work Type

• Residential
• Full-time

Experience Level

• Supervisory experience
• Case management experience

Education Level

• Master's degree
• MSW preferred

About the Company

• Founded in 1826 as a home for orphaned children, St. John’s has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems.
• Offers holistic, trauma-informed support to young people up to age 21.
• Main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school.
• Operates a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island.
• Dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities.