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About the Role
As a Customer Experience Specialist, you will deliver top-tier support to policyholders, producers, lenders, and partners. You will manage inbound calls, live chats, and task work, with occasional outbound calls to follow up or resolve issues. In this fast-paced, tech-savvy environment, you will help clients navigate their insurance needs while keeping every interaction smooth and professional.
Responsibilities
- Serve as the first point of contact for inbound calls and chats.
- Handle billing questions, policy changes, and cancellations.
- Navigate multiple carrier systems to resolve requests accurately.
- Maintain performance metrics for quality, handle time, and attendance.
- Document all interactions clearly and professionally.
Requirements
- 2+ years of customer service experience.
- 1+ year of call center experience.
- Excellent communication skills.
- Attention to detail.
- Ability to multitask across systems and platforms.
- Dependable, adaptable, and team oriented.
Skills
- Customer service
- Call center operations
- Communication
- Attention to detail
- Multitasking
- Adaptability
Location
- 2010 E 6th St, Austin, TX
Work Type
- Onsite
- Full-time
Experience Level
- Call center experience required
- Property & Casualty insurance experience preferred
Education Level
- Texas P&C License preferred
Salary/Compensations
- $20.00-$23.50/hour
Benefits
- Paid training
- We Insure covers exam fees for new hires
About the Company
- At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value.
- We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision.
- As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies.
- With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.
- We’re data-driven for better value and people led for better service.
- Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage.
- We're building something meaningful and looking for purpose-driven individuals to help lead the way.
- Our values shape how we work, how we lead, and how we grow together.
- We personalize protection at a price you can trust.
- We hustle to find opportunity.
- We care authentically.
- We thrive in ambiguity.
- We own our results.
- We have fun along the way.