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About the Role
Join a profitable, early-stage startup as our second dedicated account manager. You will report directly to a co-founder to grow and retain Agave's customer base. This is a career-defining role at a fast-growing company.
Responsibilities
- Own customer lifecycle, including retention and renewal.
- Build deep relationships with customer champions and economic buyers.
- Drive on-time renewals at high rates.
- Monitor account health and identify churn risks.
- Execute retention strategies.
- Act as the front line of defense for customer escalations.
- Navigate difficult conversations and coordinate with Engineering and Product to resolve issues.
- Turn detractors into promoters through exceptional service recovery.
- Identify and close expansion opportunities with existing customers.
- Run QBRs with key accounts to review ROI and identify opportunities.
- Gather product feedback and advocate for customer needs.
- Improve customer success processes, including playbooks, health scoring, and renewal workflows.
- Join weekly sprint planning with Engineering to represent customer priorities.
Requirements
- 3+ years of account management experience.
- 2+ years managing customer accounts at a b2b SaaS company.
- Experience managing a book of $1M+ ARR involving B2B SaaS accounts.
- Proven customer success and expansion success, evidenced by retention rates, NRR/GRR metrics, and manager feedback.
- Hands-on experience as an individual contributor.
- Self-directed with an owner mindset and ability to work with minimal supervision.
- Strong emotional intelligence (EQ) with the ability to listen and sell.
- Consistent ability to deliver results.
- Experience managing customer accounts in the construction tech industry (nice to have).
- Experience at a startup, ideally Series B/C or earlier (nice to have).
- Comfortable operating without established processes (nice to have).
- Familiarity with accounting concepts and nuances (nice to have).
Skills
- Account management
- Customer success
- Customer retention
- Customer expansion
- Relationship building
- Process building
- Cross-functional collaboration
- Product feedback
- Customer advocacy
- SaaS
- B2B sales
- Negotiation
- Problem-solving
- Communication
Location
- San Francisco, CA
Work Type
- On-site
- Full-time
Experience Level
- Minimum 2+ years of experience
Benefits
- Healthcare coverage (90% paid by company)
- 401k matching (100% up to 4%)
- Annual performance bonuses
- Relocation bonus
- Breakfast and dinner stipends
- Stocked kitchen with coffee, snacks, and drinks
- On-site gym with Peloton, squat rack, Tempo, and Yoga setup
- Visa sponsorship (H1B, TN, etc.)
- Commuter benefits (pre-tax contributions and full Muni pass coverage)
About the Company
- Fresh off a $15M Series A led by Accel, with total funding now over $20M.
- Profitable and growing fast.
- YC W22 company.
- 500+ customers and $Xm ARR.
- Profitable and cash-flow positive for 2+ years.