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About the Role
The Honda Service Business Development Coordinator is responsible for professional scheduling of service appointments, routing calls to appropriate team members, and making outbound calls for the service department. This role promotes efficient flow through the service department by ensuring guests are scheduled appropriately for their individual service needs.
Responsibilities
- Answers incoming calls to provide information, schedule service appointments, and route phone calls to service advisors.
- Refers customers with questions about work performed or additional maintenance to the appropriate Service Advisor or Service Manager.
- Listens to and documents customer complaints with integrity and poise, referring dissatisfied customers for resolution.
- Answers and responds to service requests, scheduling customers as needed and transferring others to the next available service advisor.
- Makes recommendations to customers on maintenance needs based on time and mileage of their vehicle.
- Documents declined services for review at appointment check-in.
- Contacts customers to remind them of upcoming service appointments.
- Contacts customers due for maintenance services using Honda Link.
- Scrub and revise VIN lists for open service recalls for call campaigns.
- Makes introductions for service calls to remind customers of their first service and to make appointments.
- Builds and maintains strong relationships with customers and co-workers.
- Performs other duties and projects as assigned by the Service Manager.
- Maintains a professional uniform appearance and manner consistent with LeadCar Honda Yorkville culture.
Requirements
- Must have a strong customer service background.
- Previous sales and/or marketing experience is a plus.
- Must have strong phone skills.
- Must have excellent verbal and written communication skills.
- Must possess strong organizational and time management skills.
- Must possess strong computer skills specifically in Microsoft Outlook and in navigating through websites.
- Must be able to operate multiple software programs at once.
- Must be able to communicate well with others and follow directions.
Skills
- Customer Service
- Sales
- Marketing
- Phone Skills
- Verbal Communication
- Written Communication
- Organizational Skills
- Time Management
- Computer Skills
- Microsoft Outlook
- Website Navigation
- Multi-tasking
Location
- Yorkville, NY
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $18.00 to $22.00 per hour
- Performance bonus
- Commissions
Benefits
- Competitive benefits
About the Company
- With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Honda Yorkville team brings a proven track record combined with an unmatched reputation for quality in the Yorkville, NY market area.
- To learn more about our company, please visit www.leadcar.com.
Equal Opportunity
- We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.
- We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing hr@leadcar.com.