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About the Role

The Employment Specialist II is a mid-level member of the Workforce Access Center (WAC) team with demonstrated experience in workforce development, employment services, and case management. This position manages a diverse caseload of approximately 60 to 100 participants annually across Rapid Response and Layoff, Restorative, and Intensive service tiers. The Employment Specialist II conducts participant assessments, develops individualized employment plans, provides career coaching, delivers job-readiness workshops, coordinates supportive services, and assists participants with securing and retaining employment or enrolling in sector-based training. The Employment Specialist II works with moderate independence, collaborates with employers and community partners, and contributes to service delivery across YCD career pathways. This position reports directly to the WAC Director.

Responsibilities

Conduct participant intake, eligibility screening, orientation, and comprehensive employment-readiness assessments
Develop individualized employment plans with clear goals and activities, maintaining consistent communication with participants, documenting progress toward employment & training goals, and provide retention follow-up at 30-, 90-, and 180-day intervals
Assist participants with job searches, online applications, resumes, cover letters, interviewing, and employment-related communication, along with preparation for job fairs and hiring events
Collaborate with YCD departments, administrative staff, program leadership, Job Developers, employers, training providers, and partners to support referrals, interviews, placements, and retention
Refer qualified and job-ready participants for employment opportunities
Coordinate referrals for transportation, housing, childcare, legal services, mental health services, identification documents, work attire, technology access, and other assistance to manage possible barriers
Apply trauma-informed, culturally responsive, and participant-centered practices
Facilitate individual & group job-readiness workshops/other topics independently
Adapt content for different educational levels, employment backgrounds, learning styles, and technology skills
Incorporate responsible use of AI tools into job-readiness instruction while emphasizing accuracy, privacy, and professional judgment
Develop and maintain relationships with employers, training providers, educational institutions, community organizations, and public agencies to stay informed about current job openings, occupational requirements, and emerging career opportunities
Represent YCD and WAC professionally in meetings, events, and community settings and promote WAC services to prospective participants, employers, and partners
Accurately enter and maintain participant information in Workforce Central, Salesforce, and all required systems using confidential record keeping practices
Complete timely case notes documenting services, progress, referrals, barriers, and follow-up while maintaining complete and organized electronic and physical case files
Ensure compliance with OEWD, YCD, grant, contractual, and program requirements while participating in monitoring, quality-assurance, audit, and corrective-action processes
Track progress toward enrollment, service, training, referral, placement, supportive-service, and retention goals
Contribute to monthly, quarterly, and grant-related reporting
Participate in professional development, program planning, and continuous-improvement activities
Perform local travel and occasional evening or weekend work for employer visits, outreach, local events, and program activities
Possess a valid California driver’s license and reliable transportation
Perform other related duties as assigned

Requirements

Bachelor's degree in workforce development, social services, or a related field preferred; 2-4 years of relevant experience in workforce development, case management, recruiting, social services, or a related field may be considered in place of a degree
Demonstrated experience managing a caseload, conducting assessments, developing individualized plans, and maintaining accurate case documentation
Demonstrated ability to facilitate employment-readiness workshops with moderate supervision
Experience helping individuals overcome employment barriers and access supportive services
Strong interpersonal, written, organizational, time-management, and problem-solving skills
Ability to work effectively with individuals from diverse cultural, educational, socioeconomic, and employment backgrounds
Proficiency in Microsoft Office Suite, Google Workspace
Strong commitment to YCD mission and the communities it serves
Knowledge of San Francisco workforce-development, education, training, and supportive-service systems
Familiarity with OEWD-funded programs and workforce performance requirements
Experience serving people affected by unemployment, layoffs, homelessness, justice-system involvement, economic instability, or other barriers
Familiarity with construction, healthcare, security, technology, transportation, hospitality, or other high-demand sectors
Working knowledge of Salesforce, Workforce Central, or comparable systems preferred
Bilingual or bicultural capacity in Spanish, Cantonese, Mandarin, or another San Francisco threshold language

Skills

Workforce development
Employment services
Case management
Career coaching
Job-readiness workshops
Interpersonal skills
Written communication
Organizational skills
Time-management skills
Problem-solving skills
Microsoft Office Suite
Google Workspace
AI tools
Salesforce
Workforce Central

Location

150 Executive Park Blvd.

Work Type

Full Time
Exempt

Experience Level

Mid-level

Education Level

Bachelor's degree preferred
2-4 years of relevant experience may be considered in lieu of a degree

Salary/Compensations

$70,304-$70,500

About the Company

Established in 1973, YCD is a nonprofit organization serving residents of all ages in San Francisco's most underserved communities.
YCD takes a holistic approach via a delivery ecosystem of services designed to empower residents in achieving economic mobility, building and sustaining a positive community through education, workforce development training, and social services.
YCD's philosophy is that every individual should have the right to sustainable and generational economic mobility, aiming to break the cycle of poverty.
Each year YCD provides around 1,200 community members with employment and training services through their programs and partnerships.
YCD has been voted by Non-Profit Times as one of the top 50 best nonprofits of its size to work for in the United States!

Equal Opportunity

Young Community Developers is an “at-will” and Equal Opportunity Employer.
Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance.