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About the Role

The Fifth Avenue Hotel is seeking a Guest Service Agent (Front Desk Agent) to join their team. This role is the first and last point of contact for guests, responsible for delivering warm, personalized, and efficient service throughout the arrival and departure experience, ensuring all guest interactions reflect the highest standards of luxury hospitality.

Responsibilities

• Welcome guests upon arrival, completing check-in and check-out processes with efficiency and professionalism.
• Anticipate guest needs to ensure a seamless and memorable first and last impression.
• Provide personalized service reflecting The Fifth Avenue Hotel’s luxury standards.
• Engage guests with genuine hospitality, creating a welcoming and refined atmosphere.
• Manage room assignments, upgrades, and special requests with attention to detail.
• Maintain accurate guest profiles, preferences, and billing information.
• Respond to guest inquiries in person, via phone, and through digital platforms with clarity and professionalism.
• Provide information about hotel amenities, services, and local experiences.
• Address guest concerns promptly and effectively, taking ownership to ensure resolution.
• Collaborate with other departments to deliver timely solutions and exceed expectations.
• Partner with Concierge, Housekeeping, Engineering, and Food & Beverage teams to ensure seamless service delivery.
• Communicate guest preferences and special requests to relevant departments.
• Process payments, maintain accurate records, and follow all cash handling procedures.
• Ensure compliance with hotel policies, procedures, and standards.
• Adhere to all safety and security protocols.
• Maintain a clean, organized, and professional front desk environment.

Requirements

• High school diploma or equivalent required.
• Previous front desk or customer service experience required.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and remain composed in a fast-paced environment.

Skills

• Luxury hospitality experience strongly preferred.
• Proficiency with hotel systems and basic computer skills preferred.

Location

• New York, NY

Work Type

• Full-time

Experience Level

• Previous front desk or customer service experience required

Education Level

• High school diploma or equivalent

Salary/Compensations

• Up to $30.00/Hr.

About the Company

• The Fifth Avenue Hotel is an award-winning luxury destination located in the heart of Manhattan.
• The hotel features 149 beautifully appointed guest rooms where exceptional service, striking design, distinctive cuisine, and immersive cultural experiences come together to create an unforgettable guest journey.
• The Fifth invites guests to experience the hotel as a flâneur—where every interaction is intentional, every detail tells a story, and every stay inspires discovery.
• The Fifth Avenue Hotel is more than a workplace—it is a destination where culture, creativity, and hospitality come together.