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About the Role

The Operations Coordinator plays a vital role in supporting maintenance operations by ensuring the seamless coordination of maintenance requests, vendor scheduling, and project support. This position is essential to keeping a portfolio of properties running efficiently and effectively by streamlining processes and ensuring timely communication with residents and vendors.

Responsibilities

• Manage and prioritize service requests using SightPlan.
• Schedule pre-move-out and final move-out inspections with residents.
• Create purchase orders for vendor services and track vendor-related work orders.
• Schedule vendors for unit turnovers based on inspection findings.
• Monitor unit turnover and maintenance work orders to ensure timely completion.
• Respond to onsite emergencies and coordinate with the onsite team, providing in-person support and coverage as needed for colleagues at other locations.
• Partner with CMS Project Manager in supporting various asset improvement and preventative maintenance projects.
• Assist in scheduling and granting property access for projects led by Project Execution and sustainability.
• Communicate with on-site team and residents to confirm work completion, gather feedback, and recommend improvements.
• Assist in purchasing supplies, equipment, and services while tracking budget variances and escalating concerns as needed.
• Other responsibilities as deemed necessary by the company.

Requirements

• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Prior experience in customer service or property management is preferred.
• Commitment to providing exceptional customer service and a desire to help people.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively.
• Ability to read, write, speak, and understand English.
• Capability to utilize a personal smart device for apps related to property operations and communication.
• Ability to work onsite to complete essential job functions.
• Maintain alignment with Essex policies and procedures.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Excellent verbal and written communication skills.
• Ability to create, compose, and edit written materials.
• Regular, consistent, and timely attendance required.
• This role requires a five-day workweek that will likely include weekend coverage.
• Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices.
• This may involve walking and use of stairs for prolonged periods of time.
• Travel required for occasional meetings and training.

Skills

• Organizational skills
• Time management skills
• Customer service skills
• Communication skills
• Detail-focused approach

Location

• Pleasanton, California
• SFO 498 The Galloway

Work Type

• Regular
• Onsite

Experience Level

• Prior experience in customer service or property management is preferred.

Education Level

• High school diploma or equivalent required.
• College degree preferred.

Salary/Compensations

• $26.92 - $31.25 per hour
• Discretionary Annual Bonus program

Benefits

• Medical
• Dental
• Vision
• Paid parental leave
• 401k employer match
• Excellence rewards
• Wellness programs
• 12 paid holidays
• 15 PTO days
• Housing discount of 20%

About the Company

• Essex provides great communities in which to live, work and invest.
• We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams.
• Working at Essex is not a destination. It is a journey where you can confidently build your career.

Equal Opportunity

• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.