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About the Role

The Director of Operations-AI Skilling will lead the Operations team within the Global Skilling Product Team (GSPT). This role evolves Content Publishing and Credential Operations to operate at product speed, enabling skilling experiences to scale globally with reliability, efficiency, and measurable impact. The role will modernize the content lifecycle using AI and automation, leading a team and partnering across various functions.

Responsibilities

Owns and drives the AI-first strategy and vision for the entire content lifecycle, including ingestion, creation, publishing, localization, and maintenance.
Determines prioritization for process improvement, optimizing, maintaining, and transforming current processes.
Holds teams accountable for high-quality work and creates opportunities for automation with AI and agentification.
Develops operations roadmap with clear end-to-end views of expected business outcomes.
Guides stakeholder engagement to ensure alignment across teams.
Leads the identification of alternative solutions to resolve challenges.
Sponsors process design and the development of business outcomes for complex processes.
Oversees definition of yearly goals and creates solutions for anchoring to industry standards.
Owns Content Operations, Publishing & Release, including an AI-based video authoring and publishing pipeline.
Owns Delivery Operations, ensuring predictable capacity and responsive scheduling.
Owns Organizational Operations, leveraging and aligning consolidated content and delivery tools.
Champions process decisions for improvement and builds business cases for change.
Sponsors change management efforts using a broad understanding of the business.
Communicates overarching future goals and roadmap to executive stakeholders.
Sets broad strategic goals and roadmap for process monitoring and evaluation.
Sets broad strategic goals and roadmap for process monitoring and evaluation.
Uses analyses and business capabilities to define the strategic roadmap and subsequent automation of complex processes.
Analyzes data to benchmark and interpret key performance indicators (KPIs).
Leverages data analysis results to guide teams toward opportunities to mature and align to industry standards.
Guides and recommends leadership direction and communicates findings to executive stakeholders.
Analyzes and interprets data, solves complex problems, and translates insights into actionable strategies.
Utilizes data-driven approaches to identify trends, risks, opportunities, and areas for improvement.
Spearheads business process optimization and operational excellence.
Manages projects, ensures adherence to quality standards, and implements improvements.
Enables the development and implementation of innovative process designs.
Articulates ideas and narratives, manages conflicts, and negotiates outcomes.
Oversees governance for multiple large supplier contracts.
Sponsors standardization of vendor processes.
Leverages supplier performance, controls, and metrics to improve supplier processes.
Leads strategy in collaboration with suppliers.
Models, coaches, and cares for their team, driving employee growth and development, executing projects, and managing performance.

Requirements

Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience OR equivalent experience.
4+ years people management experience.
Master's Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 15+ years process management, process execution, process optimization, or related experience OR equivalent experience.
7+ years people management experience.
12+ years of experience in process management, business operations, research operations, product operations, or a related discipline.
8+ years of experience leading complex, cross-functional operations, process transformation, or product operations programs at enterprise scale.
3+ years of experience managing supplier or vendor performance, operational budgets, and related governance controls.
Experience working within product and design organizations is a plus.
Experience in skilling, learning, credentialing, EdTech, or other digital learning environments is a plus.
Experience leading publishing operations, content lifecycle management, or marketing insights in a digital publishing environment.
Experience managing Process Managers, UX Designers, or other multidisciplinary operations and design professionals is a plus.
Demonstrated experience using AI technologies and automation to transform and modernize business operations.
Proven ability to identify, design, implement, and govern AI-driven process improvements at enterprise scale.
Proven ability to analyze complex business challenges, synthesize data and insights, and translate findings into actionable strategies and measurable outcomes.

Skills

AI technologies
Automation
Process management
Process execution
Process optimization
Data analytics
Change management
Supplier governance
People management
Content lifecycle management
Publishing operations

Location

U.S.

Work Type

Full-time

Experience Level

Director
Senior

Education Level

Master's Degree
Bachelor's Degree

Salary/Compensations

USD $130,900 - $277,200 per year (U.S. typical base pay range)
USD $165,600 - $303,600 per year (San Francisco Bay area and New York City metropolitan area)

Benefits

Certain roles may be eligible for benefits and other compensation.

About the Company

Microsoft is a place where passionate innovators come together to collaborate, envision what’s possible, and take their careers further.
Our mission is to empower every person and every organization on the planet to achieve more.
We bring this to life through a growth mindset, a commitment to innovation, and a culture grounded in respect, integrity, and accountability, where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.