Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Customer Success Consultant is a partner and customer-facing role focused on driving customer value and success through optimal utilization of Lumen solutions. This role ensures partners and customers experience value from Lumen, monitors customer health, addresses concerns, and helps them leverage our technology to meet their corporate goals. The role also seeks to identify and progress potential up-sell and cross-sell opportunities.

Responsibilities

Construct and implement partner and customer success plans, driving partner and customer value realization
Manage partner and customer metrics, including usage and consumption data, health indicators, and renewal dates
Evaluate product and portal adoption maturity level and address roadblocks
Build value-based relationships with partners and customers to optimize CS plays while leveraging self-service
Share thought leadership with partners and customers based on needs resulting in strengthened partner and customer trust
Identify and qualify opportunities for expansion, partnering closely with sales
Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, increased consumption, revenue attainment, risk management leading to partner and customer growth
Manage risks to partner and customers’ success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Define and execute revenue growth methodology aligned with partner and customer priorities to positively impact profit margins

Requirements

5+ years customer success or account management experience
Experience working with large and medium enterprise customers
Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles
Working knowledge of MS Office suite

Experience Level

5+ years

Education Level

Bachelor's Degree or equivalent work experience

Salary/Compensations

$71,693 - $95,588 in FL
$78,869 - $105,151 in MA NJ NY

Benefits

Health
Life
Voluntary Lifestyle benefits
Other perks that enhance your physical, mental, emotional and financial wellbeing
Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

About the Company

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem.
We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry.
The work is challenging, expectations are clear, and trust is built into how we operate.
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization.
We set clear expectations and trust people to meet them.
With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

Equal Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).
We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.