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About the Role

The Hotel Operations Intern will gain hands-on exposure to the daily operations of a hotel, with rotations through key departments. This internship is designed for students or recent graduates interested in building a career in hospitality operations and hotel leadership.

Responsibilities

• Participate in a structured rotation through hotel operating departments.
• Shadow department leaders to learn daily operating procedures, service standards, staffing models, and guest service expectations.
• Assist with front desk operations, guest check-in/check-out, service recovery, guest requests, and lobby engagement.
• Support Housekeeping leadership with room inspection processes, room readiness tracking, inventory control, and coordination with the Front Office.
• Assist Food & Beverage teams with restaurant, banquet, bar, or event operations.
• Learn how Engineering and Maintenance support guest satisfaction, safety, preventive maintenance, and property upkeep.
• Attend operational meetings, pre-shift meetings, standups, and leadership check-ins.
• Support special projects related to guest satisfaction, associate engagement, operational efficiency, revenue opportunities, or process improvement.
• Review hotel performance indicators, including guest satisfaction scores, occupancy, service trends, labor productivity, and financial basics.
• Assist with administrative tasks, reporting, scheduling support, and communication between departments.
• Demonstrate a warm, professional, and service-focused attitude with guests, associates, and leadership.
• Follow all hotel policies, brand standards, safety procedures, confidentiality expectations, and grooming standards.

Requirements

• Currently enrolled in, or recently graduated from, a hospitality, business, tourism, culinary, or related degree program preferred.
• Strong interest in hotel operations, hospitality leadership, guest service, and career growth within the hotel industry.
• Previous hotel, restaurant, customer service, retail, or campus leadership experience is a plus.
• Excellent communication, interpersonal, and organizational skills.
• Professional demeanor with a positive attitude and willingness to learn.
• Ability to work in a fast-paced, guest-facing environment.
• Flexible schedule, including the ability to work mornings, evenings, weekends, and holidays as needed.
• Basic proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to stand, walk, and move throughout the property for extended periods of time.

Skills

• Communication
• Interpersonal skills
• Organizational skills
• Microsoft Office (Outlook, Word, Excel, PowerPoint)

Education Level

• Hospitality degree program
• Business degree program
• Tourism degree program
• Culinary degree program
• Related degree program

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.