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About the Role

The Operations Supervisor is a critical role in ensuring that McGee Air Services delivers best in class ground handling services. This role monitors operational performance, supervises team members, and builds an environment where safety, team member engagement, and operational performance are paramount. The Operations Supervisor anticipates operational needs, makes adjustments to respond to challenges, and provides information to the team and leadership for a successful operation.

Responsibilities

Establish and maintain a culture that encourages communication, where all team members feel valued, connected, and engaged in the success of the operation.
Dispatch, assign work, monitor ramp operations, fleet performance, and baggage transfer operations.
Coaches, guides, and mentors team members to ensure safety and operational metrics are met.
Prepare and present safety and operational briefings both internally to McGee and externally to our customers.
Partner with other supervisors and leadership to ensure effective balancing of tasks and coverage.
Act as liaison between McGee Air Services and customers.
Represents McGee in briefings with customer Managers on Duty to plan for Irregular Operations, tows, extra flights, and other special situations.
Conduct investigations and collect required information on operational/safety metrics.
Assists in safety incidents as well as ensuring documented follow-ups, lessoned learned, mitigations and corrective action plans are documented, managed, and implemented.
Actively observes operation to identify areas of improvement in both safety, training, and operations.
Prepare and communicate various performance reports to team members and leadership, including shift reports, performance data, missed metric summaries/investigations, mitigation plans, safety incidents, equipment status, and staffing information.
Monitor staffing during start times and coordinate, support, and communicate re-balancing of operational crews.
Perform required audits, investigations, and participates in/leads any disciplinary actions.
Evaluate individual and teamwork performance, coach, and counsel to support employee growth and operational performance, and document discussions and improvement plans.
Promote and maintain a culture of safety and mutual respect at all times.
Responsible for ensuring that equipment is available, maintained, and operated in a safe manner, to include daily inspections and removal from service when necessary.
Foster an inclusive, engaging, and high-performance culture that always demonstrates McGee’s values.
Recognize and celebrate individual and team performance.
Other duties as assigned.

Requirements

Two (2) years of airline experience with proven skills in station operations, including passenger service, cargo handling, fleet service, and ground operations preferred.
Highly self-motivated with the ability to juggle multiple tasks in a fast-paced environment.
Excellent communication skills.
Ability to diffuse tense and/or stressful situations and workplace conflicts.
Experience coaching and counseling team members on performance related issues preferred.
Skilled in all aspects of aircraft servicing, loading, baggage and cargo handling.
Self-motivated individual able to work collaboratively in a team environment.
Able to lead, motivate, and successfully communicate with a diverse workgroup.
Proven ability to direct the work of others in a positive way.
Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting.
Ability to lift up to 75 pounds on a frequent basis.
Ability to push wheelchair with passenger who may weigh over 200 pounds.
Flexibility to work varied shifts, weekends, and holidays.
High school diploma or equivalent preferred.
Must be at least 18 years of age.
Must be authorized to work in the U.S.
Employment is contingent upon successful completion of applicable pre-employment requirements, which may include a criminal background check, drug test, driving record review, employment verification, and other job-related screenings.
Employees will be required to obtain and maintain a SIDA badge issued by the airport authority.
Depending on the role, may also be required to obtain a US Customs seal and/or USPS security clearance.

Skills

Station operations
Passenger service
Cargo handling
Fleet service
Ground operations
Communication skills
Aircraft servicing
Loading
Baggage handling
Cargo handling
Leadership
Motivation
Teamwork
Coaching
Counseling

Location

Onsite

Work Type

Onsite
Full-time

Experience Level

2 years of airline experience

Education Level

High school diploma or equivalent

Salary/Compensations

$33.83-$44.48/hour

Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, & Horizon Air
Comprehensive medical, dental, & vision insurance
401(k) with company match
Company provided life insurance
Opportunity to earn additional pay each quarter based on performance
Generous holiday pay and paid time off

About the Company

McGee is reinventing airport and aviation services throughout North America.
Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services.
We are flexible, adaptable, resourceful, collaborative, and inclusive.
Our Values: Safety, Mutual Respect, Service, Accountability, Integrity, Pride
McGee Air Services- An Alaska Air Group Company

Equal Opportunity

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law.
Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.
Equal Opportunity Employer/Veterans/Disabled