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About the Role

Leads the daily operations of the sales floor at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members.

Responsibilities

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
Monitors product levels to achieve bottom line sales budget against targets.
Ensures payroll costs and operating costs are managed to budget.
Ensures Team Members deliver excellent customer service to donors and customers.
Works to de-escalate customer situations while finding an appropriate solution.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Partners with community businesses and organizations to promote Goodwill mission.
Serves as a Goodwill ambassador to the community.
Leads the day-to-day operations of the sales floor.
Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
Processes complex sales transactions, including customer returns.
Ensures that Team Members are operating per company standards and procedures.
Travels to other GCNA locations to assist other stores and attend training.
Transfers to different stores at any given moment due to business needs.
Partners with support areas to further business goals and ensure compliance.
Builds a high-performing team.
Responsible for performance management, staffing, compensation, and development of Team Members.
Plays critical role in driving company culture change efforts and change management processes.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.

Requirements

High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management required
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently

Skills

People leadership
Store operations
Customer service
Financial management
Inventory control
Donation processing
Training and development
Microsoft Office Suite

Location

Chandler, Arizona

Work Type

Full-time

Experience Level

Retail Management
Customer Service

Education Level

High School Diploma
GED

Salary/Compensations

$47,000.00 Annual
Monthly performance bonus of up to $1,000

Benefits

5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays

About the Company

Empowering Individuals, Strengthening Families, and Building Stronger Communities.
Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families.
Core values are Trust, Collaboration, Engagement, Ownership, and Innovation.
Create an inclusive and welcoming environment for each other.
Stores conveniently located near you.
Work for a company where team strength and success are valued and encouraged.
Gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity

Goodwill of Central and Northern Arizona is an equal opportunity employer.
Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.
Contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.