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About the Role

This position functions as a member of the administration team, completing daily front-end tasks to ensure smooth operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional and positive demeanor when interacting with patients via in-person, phone, or email. This role requires flexibility in shifts and location.

Responsibilities

• Answers and routes telephone calls, takes messages, and ensures appropriate staff receive information.
• Provides routine information to callers and authorized medical advice from a provider.
• Delivers a high level of customer service to all patients.
• Creates patient cases and documents calls and messages in EPIC.
• Schedules patient appointments and appropriate testing.
• Registers patients in EMR, verifies demographics, and obtains accurate health insurance information.
• Conducts eligibility checks to ensure accurate insurance reflection.
• Collects required insurance co-pays and prior balances.
• Follows scheduling notes and schedules patient visits in other BHMG practices.
• Performs daily pre-visit planning, including running insurance eligibility.
• Obtains prior authorizations and/or insurance referrals as needed.
• Performs outreach to select patient groups for care and quality measurement.
• Schedules specialty appointments and testing as required.
• Works in EMR buckets as directed.
• Informs manager of administrative supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Works assigned revenue cycle buckets as directed.
• Works independently with minimal supervision.
• Adheres to SMG policies.
• Ensures patient confidentiality through discretion.
• Performs other duties as requested.

Requirements

• One to three years of experience as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred (Athena a plus).
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.
• Must be able to work independently with little supervision.
• Adheres to SMG policies.
• Always uses discretion to ensure patient confidentiality.
• Driving is required.

Skills

• Customer service
• Communication
• Interpersonal skills
• EMR
• Athena
• Microsoft Office
• Word
• Excel
• Outlook

Location

• 70 Walnut Street, Foxborough, Massachusetts 02035

Work Type

• Full-time
• Onsite

Experience Level

• 1-3 years

Education Level

• High School Diploma or equivalent
• Education from approved medical assistant program or equivalent preferred

Salary/Compensations

• $18.13-$29.90

About the Company

• Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
• The core Success Factors include: Instill Trust and Value Differences, Patient and Community Focus and Collaborate.

Equal Opportunity

• Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.