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About the Role

Regal Cinemas at Colonie Center is seeking part-time cast members passionate about movies to deliver exceptional guest service, cleanliness, and an engaging movie-going experience. This role offers flexible scheduling, competitive pay, and opportunities for career advancement within the entertainment industry.

Responsibilities

• Provide guest service by selling tickets, concessions, and working as an usher.
• Operate POS systems, including handling cash, credit cards, and gift cards accurately.
• Upsell and suggestively sell premium viewing experiences and concessions.
• Promote the Regal Crown Club program.
• Ensure tickets are sold in accordance with the MPAA rating system and company policy.
• Respond to guest inquiries in a manner consistent with the company's guest service philosophy.
• Operate, prepare, and clean concession equipment.
• Comply with all local, state, and federal food safety laws.
• Abide by all federal and state laws regarding breaks and meal periods.
• Ensure required alcohol certification and training are current, if applicable.
• Tear tickets, collect stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable.
• Manage crowd control and assist guests in finding seats.
• Enforce the MPAA rating system.
• Conduct in-theater inspections to monitor quality and safety.
• Report any problems or unusual situations to management.
• Perform in-auditorium concession auxiliary sales as directed.
• Clean auditoriums, restrooms, lobby, and other areas.
• Monitor the cleanliness and operation of theater vending equipment.
• Assist with opening and closing duties as assigned.
• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties.
• Comply with the company dress code.

Requirements

• Must be available to work weekends.
• Weekday opening and/or closing availability is preferred.
• Must be able to perform each essential duty satisfactorily.
• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
• If selling alcohol, must complete legally required state or local training and obtain the required certificate.
• Must complete Regal Responsible Beverage Server training on Regal Online University, if applicable.
• Possess good public speaking skills.
• Listen effectively and respond clearly and directly.
• Perform calculations with speed and accuracy.
• Identify and correct errors.
• Identify problems, gather relevant data, and note possible causes.
• Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence.
• Take action beyond what is necessarily called for.
• Perform under pressure and/or opposition.
• Possess excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities.
• Frequently required to stand and walk.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• May occasionally be required to lift up to 60 pounds.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Skills

• Guest service
• Sales
• POS system operation
• Cash handling
• Upselling
• Suggestive selling
• Public speaking
• Active listening
• Clear communication
• Problem-solving
• Time management
• Prioritization

Location

• Colonie Center

Work Type

• Part-time

Experience Level

• Entry Level

Education Level

• High School Diploma or Equivalent

Salary/Compensations

• $15.50

Benefits

• Free movie passes
• Discounted concessions
• 401(K) retirement plan with company match (eligibility requirements apply)

About the Company

• Regal Cinemas is a leading cinema operator dedicated to providing the best movie-going experience to its guests.