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About the Role

Every conversation you have helps someone get essential services set up quickly and confidently during a major life transition. As one of the first people customers interact with, you'll directly influence revenue growth, customer satisfaction, and the overall experience they have with our company from day one. This role is ideal for someone who enjoys turning inbound opportunities into long-term customers through consultative selling, attentive service, and strong follow-through.

Responsibilities

• Respond to inbound customer inquiries generated through our IVR system, phone channels, and web submissions.
• Qualify customers and recommend solutions that best fit their needs.
• Convert opportunities across key customer segments, including move-in/move-out customers, customers switching providers, and new residential customers.
• Guide customers through the sales process and work toward successful first-call resolutions whenever possible.
• Consistently achieve individual conversion and revenue targets.
• Serve as the primary point of contact from initial inquiry through signed agreement.
• Create a straightforward, low-friction buying experience that builds customer confidence.
• Coordinate with local service teams to schedule site visits and installations.
• Ensure all customer and installation information is complete and accurately documented before handoff.
• Support a smooth transition to the service team following installation.
• Support inbound sales activity across multiple service centers within your assigned region.
• Adjust priorities as call volume fluctuates due to seasonal demand and business needs.
• Stay current on product offerings, pricing updates, and promotional programs.
• Record customer interactions, lead outcomes, and sales activities in Salesforce.
• Monitor personal performance metrics and identify trends affecting conversion rates.
• Participate in coaching sessions, team meetings, and ongoing skill development.

Requirements

• 2+ years of inside sales, inbound sales, or customer-facing sales experience.
• Demonstrated success meeting or exceeding sales goals in a phone-based sales environment.
• Strong verbal communication and active listening skills with the ability to build trust quickly.
• Experience using Salesforce or a comparable CRM platform to manage customer interactions and sales activity.
• Ability to manage multiple customer conversations while maintaining accuracy, organization, and follow-through.

Skills

• Consultative selling
• Attentive service
• Strong follow-through
• Verbal communication
• Active listening
• Building trust
• CRM management
• Salesforce
• Customer interaction management
• Sales activity management
• Managing multiple customer conversations
• Accuracy
• Organization
• Objection handling
• Closing conversations

Work Type

• Phone-based sales environment

Experience Level

• 2+ years of experience

Education Level

• Associate's or Bachelor's degree in Business, Communications, or a related field (Nice to Have)

Salary/Compensations

• $24 hourly with a commission plan

Benefits

• Medical, dental, and vision insurance options
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• 401(k) with company match
• Tuition reimbursement
• Propane discount
• Paid holidays and paid time off
• Company-paid $50,000 life/AD&D insurance
• Long-term disability coverage
• Employee Assistance Program (EAP)
• Optional supplemental life and short-term disability coverage

About the Company

• We believe great sales results come from treating customers well and supporting each other as a team. You'll work with people who value accountability, collaboration, and continuous improvement without losing sight of the human side of the business.