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About the Role

This role is responsible for establishing and leading a new "Client Experience & Hospitality" department within the Sydney Flagship, ensuring an immersive client journey and embodying the Maison's identity and expertise.

Responsibilities

• Set up, supervise, and develop a new team dedicated to "Client Experience & Hospitality."
• Ensure the client is at the heart of all actions and that the Client Experience is an immersive journey.
• Develop and implement strategic yearly client experience plans.
• Roll out Maison programs and support the sales team in enhancing client outreach and engagement.
• Design, animate, and curate exceptional in-boutique and external client experiences.
• Leverage hospitality teams and all available service offerings, including private viewings, high tea, dinners, and special events.
• Oversee the deployment of client experience and treatment strategies.
• Manage respective budgets and execute seasonal gifting campaigns, analyzing results for continuous improvement.
• Embody the Maison's image and values.
• Represent Van Cleef & Arpels to internal and external audiences.
• Proactively develop partnerships and 3rd party activations to introduce new clients and enhance cultural presence.
• Maintain a strong presence on the sales floor.
• Define team roles and promote strategic clienteling.
• Ensure adherence to Maison and Group security, confidentiality, and commercial procedures.
• Recruit, integrate, supervise, and guide your team.
• Address development areas and provide feedback.
• Foster a culture of high performance, ethical standards, and continuous growth.

Requirements

• Minimum of 5 years of experience in the luxury retail or hospitality industry.
• Proven expertise in client hosting, event curation, and VIP handling.
• Strong leadership and customer service skills are essential.
• Master English.

Skills

• Agile
• Inspiring
• Client-oriented
• Results-oriented
• Flexible mindset
• Managerial skills
• Organizational skills
• Interpersonal communication skills
• Proactive approach to business needs
• Ambassador for luxury service
• Attentive to detail
• Cross-functional collaboration
• Knowledge of the jewelry/watchmaking industry is a plus.

Location

• Sydney

Work Type

• Full-time

Experience Level

• 5 years of experience

About the Company

• A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
• At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
• At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
• Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.
• By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
• Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.