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About the Role
This role is responsible for establishing and leading a new "Client Experience & Hospitality" department within the Sydney Flagship, ensuring an immersive client journey and embodying the Maison's identity and expertise.
Responsibilities
- Set up, supervise, and develop a new team dedicated to "Client Experience & Hospitality."
- Ensure the client is at the heart of all actions and that the Client Experience is an immersive journey.
- Develop and implement strategic yearly client experience plans.
- Roll out Maison programs and support the sales team in enhancing client outreach and engagement.
- Design, animate, and curate exceptional in-boutique and external client experiences.
- Leverage hospitality teams and all available service offerings, including private viewings, high tea, dinners, and special events.
- Oversee the deployment of client experience and treatment strategies.
- Manage respective budgets and execute seasonal gifting campaigns, analyzing results for continuous improvement.
- Embody the Maison's image and values.
- Represent Van Cleef & Arpels to internal and external audiences.
- Proactively develop partnerships and 3rd party activations to introduce new clients and enhance cultural presence.
- Maintain a strong presence on the sales floor.
- Define team roles and promote strategic clienteling.
- Ensure adherence to Maison and Group security, confidentiality, and commercial procedures.
- Recruit, integrate, supervise, and guide your team.
- Address development areas and provide feedback.
- Foster a culture of high performance, ethical standards, and continuous growth.
Requirements
- Minimum of 5 years of experience in the luxury retail or hospitality industry.
- Proven expertise in client hosting, event curation, and VIP handling.
- Strong leadership and customer service skills are essential.
- Master English.
Skills
- Agile
- Inspiring
- Client-oriented
- Results-oriented
- Flexible mindset
- Managerial skills
- Organizational skills
- Interpersonal communication skills
- Proactive approach to business needs
- Ambassador for luxury service
- Attentive to detail
- Cross-functional collaboration
- Knowledge of the jewelry/watchmaking industry is a plus.
Location
- Sydney
Work Type
- Full-time
Experience Level
- 5 years of experience
About the Company
- A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
- At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
- At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences.
- We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
- Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.
- By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
- Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.