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About the Role

The Boutique Operations Manager is responsible for the overall management and enhancement of boutique operations in Sydney, ensuring efficiency and compliance with Van Cleef & Arpels and Richemont guidelines. This role involves leading boutique operations and the back-of-house team, managing daily financial aspects, overseeing inventory, and ensuring compliance with all brand procedures.

Responsibilities

• Lead Boutique Operations & Team for Sydney Boutique
• Plan, schedule, and ensure effective and timely presentation of all administration, inventory, operations and logistics within the boutique.
• Ensure proper understanding and execution of all brand guidelines and procedures related to store operations with your team.
• Monitor daily financial aspects of boutique sales – ensuring daily transactions and proper paperwork are submitted to the Corporate office/Richemont in a timely manner and with accuracy.
• Manage supplier coordination, daily maintenance of the boutique and supply replenishment.
• Motivate, support and develop the BOH team by regularly conducting team meetings, ensuring staff is aware of new projects, upcoming events and potential issues.
• Be responsible for recruitment, onboarding, and ongoing development of the BOH team.
• Train all new Boutique team members on financial guidelines, Richemont operations and all process related to sales.
• Be responsible for the boutique stock and inventory – ensuring all daily and periodic inventories and counts are done in total compliance with Richemont guidelines and report on any potential issues.
• Work with Marketing on planning high value movements.
• Participate in Richemont audits and action plan follow up and monitor all aspects of product movement and stock maintenance.
• Pay attention to working conditions and monitor boutique security, health and safety topics.
• Develop action plans to improve conditions if necessary and be responsible for daily set up and unset of the Boutique for Opening and Closing.
• Be the referent on all topics related to the running of the CS Workshop and Omnichannel functions based in the boutique.
• Maintain strong partnership with the relevant office stakeholders.
• Collaborate with Richemont security management to improve the security efficiency in the boutique.
• Maintain relationships with Security, logistics, cleaning, repair, and other contractors as necessary for boutique operations.

Requirements

• Be proactive in identifying and implementing improvements.
• Have excellent interpersonal skills at all levels, consistently engaging with and motivating others.
• Be adept at understanding and resolving operational issues.
• Be focused on achieving satisfaction for all stakeholders.
• Possess a Bachelor's Degree and/or four to five years of management experience in a fast-paced luxury environment.
• Have an excellent understanding of the luxury client experience.
• Capacity to manage multiple projects simultaneously.
• Strong grasp of Operations, Omnichannel, CS, Security and IT.
• Demonstrate strong computer skills.
• Excellent written, verbal and interpersonal communication skills.

Skills

• People management
• Networking
• Leadership
• Operations management
• Omnichannel
• Customer Service
• IT
• Computer skills
• Written communication
• Verbal communication
• Interpersonal communication

Location

• Sydney

Work Type

• Full-time

Experience Level

• Four to five years of management experience

Education Level

• Bachelor's Degree

Benefits

• Employee career development
• Trainings on history, know-how and creations

About the Company

• A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
• At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
• At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences.
• Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.

Equal Opportunity

• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.