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About the Role

The Manager, Payments Incident Response & Resiliency will lead and coordinate the response to critical incidents impacting the bank's global payment systems and support the mapping and documentation of payments and technology assets. Fluency in English and Spanish is required for international collaboration.

Responsibilities

• Communicate effectively in both English and Spanish to support collaboration across international teams and stakeholders in multi-regional payment operations.
• Lead and support the incident response process for payment applications, ensuring timely identification, classification, prioritization, and resolution of payment-related incidents.
• Prioritize client impact during incidents, maintaining transparent and effective communication with stakeholders to uphold trust and minimize disruption.
• Identify, track, and ensure follow-through on action items from post-incident reviews and root cause analyses, driving continuous improvement in payment systems resiliency, reliability, and stability.
• Support the identification, definition, and benefit quantification of operational change proposals aimed at enhancing resiliency through prevention and effective recovery strategies.
• Optimize resilient operational processes by collaborating with cross-functional teams—including Business, Operations, Finance, Compliance, AML, and Technology—to drive end-to-end efficiency within the global payment’s ecosystem.
• Contribute to the successful implementation of key enhancements across people, processes, and technology to strengthen the resiliency of payment systems and services.
• Assist in documenting end-to-end payment journeys, operational capabilities and target-state processes, aligning with the overall transformation and resiliency strategy, SME input, and senior leadership direction.

Requirements

• Fluent in English and Spanish.
• Proven experience in end-to-end incident management for critical payment systems, including triage, severity assessment, stakeholder coordination, and driving timely resolution to minimize client impact.
• Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
• Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics).
• Familiar with operational process design, understanding lean methodologies to create end to end process improvements.

Skills

• Knowledge of high-value and low-value payments domains is considered an asset, including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), global RTGS models, as well as ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac, and real-time payment and settlement frameworks.

Location

• Canada : Ontario : Toronto

Experience Level

• 3+ years of experience in payments operations, incident management, or related field.

Education Level

• Bachelor’s degree in Business, Engineering, Computer Science or equivalent

Benefits

• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.

About the Company

• Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

Equal Opportunity

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.