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About the Role
We are seeking a Guest Service Manager with strong leadership skills and a passion for hospitality to ensure guest satisfaction and effectively lead a team.
Responsibilities
- Oversee daily operations of the guest service team, including front desk and concierge.
- Ensure smooth check-in/check-out procedures and promptly resolve guest concerns.
- Maintain a strong understanding of hotel services, facilities, and room types.
- Coordinate with housekeeping and maintenance for pristine rooms and public areas.
- Train and develop the guest service team to foster exceptional service and professionalism.
- Generate and review reports, including occupancy, guest feedback, and financial reports.
- Respond to guest inquiries, requests, and issues with professionalism and courtesy.
- Assist with event planning and coordination for groups and special occasions.
Requirements
- Previous experience in hotel management with a strong background in guest services.
- Excellent communication and interpersonal skills.
- Proficiency in PEP.
- Strong organizational and problem-solving abilities.
- Leadership skills and the ability to motivate and train staff effectively.
- Flexibility to work night shifts and cover the role of Night Manager Relief when needed.
Skills
- Leadership
- Guest Service
- Communication
- Interpersonal Skills
- PEP Proficiency
- Organizational Skills
- Problem-Solving
- Staff Motivation
- Staff Training
Location
- New York City
Work Type
- Full-time
Experience Level
- Hotel Management Experience
- Guest Services Experience
Salary/Compensations
- $66,300 per year
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and dental benefits.
- Opportunities for career advancement and professional development.
- A vibrant, collaborative work environment.