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About the Role

The Temporary Annual Fund Coordinator (TAFC) reports to and works closely with the Senior Development Campaign Manager, directly supporting the Annual Fund Coordinator during the busy holiday fundraising season. Aiding SFMFB’s Annual Fund, Development Operations, and Monthly Giving Circle teams, the TAFC will support donor stewardship and administration needs as assigned to ensure successful fundraising throughout the holiday season.

Responsibilities

Answer incoming donor calls and emails within 24 hours and perform other donor outreach as assigned.
Process donations, upgrade monthly donation payment information and handle general donor questions.
Assist with tribute and memorial gift card mailings.
Assist with processing credit card gifts and update donor records during the Monthly Giving Circle telemarketing drive.
Assist with data hygiene projects for Monthly Giving Circle and Midlevel donor segments.
Call donors to verify correct emails.
Review lists and make suggested corrections for email syntax.
Assist Development Operations with mailing acknowledgment letters.
Assist the team with daily triaging of donor email and phone communications in Zendesk.
Work with the DevOps team to update donor preferences and deceased records in the primary donor database, Raisers Edge.
Assist with updating data and running daily maintenance queries for the Food Bank’s Monthly Giving Circle program.
Pull new data for Planned Gift pledges from the partner portal, FreeWill and update RaisersEdge.

Requirements

2+ years experience in non-profit, development, or related field.
General understanding of fundraising standards and methodologies.
Strong experience in Donor/Customer Service.
Proficient with Microsoft Suite, Raiser’s Edge, and common office equipment.
Experience working in an office environment.
Understanding of ZenDesk email and phone.
Strong attention to detail.
Fast, proficient, and accurate typist.
Ability to work well under pressure with periodic heavy workloads.
Ability to handle and maintain sensitive confidential information.

Skills

Organizational skills
Time management skills
Verbal communication skills
Written communication skills
Interpersonal communication skills

Location

San Francisco, CA

Work Type

Hybrid
Temporary
Full-time

Experience Level

2+ years experience

Salary/Compensations

$33.27 - $34.31 Hourly

About the Company

The San Francisco-Marin Food Bank’s mission is to end hunger in San Francisco and Marin counties.
We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support.
Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts.
We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow.
This fiscal year, we are serving 42,000 households per week.
Nearly 70% of what we distribute is fresh fruits and vegetables.
Visit sfmfoodbank.org to learn more.

Equal Opportunity

The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve.
We especially encourage people of color, folks from the LGBTIA2+ community, and people with disabilities to apply.
In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.