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About the Role

The Laundry Attendant (Relief) operates washing and drying equipment to clean linens and garments, ensuring all items meet quality and hygiene standards. This role involves maintaining laundry equipment, monitoring supplies, and keeping the work area clean and organized, while also handling guest and staff laundry. Key attributes include strong attention to detail, time management, and the ability to handle repetitive tasks.

Responsibilities

Operate washing and drying equipment to clean linens and garments.
Ensure all laundry items meet quality and hygiene standards.
Maintain laundry equipment.
Monitor laundry supplies.
Keep work area clean and organized.
Work with guest and staff laundry.
Pick-up and deliver guest and staff laundry and dry-cleaning.
Distribute invoices.
Keep and manage linen inventory.
Track and manage laundry and dry cleaning discrepancies.
Manage all incoming and outgoing staff uniforms.
Wash, dry, and fold duvet covers, pillow tops, covers, shower curtains, rags, and liners.
Understand the operation of washing machines and dryers.
Load and unload washes according to standards.
Clean dryer filter daily and maintain all equipment as trained.
Sweep and mop laundry floors, storing all linens off the floor.
Fold towels and linens.
Remove and sort dirty linens and towels from laundry carts.
Keep laundry carts clean and free of debris.
Maintain a clean work area.
Ensure overall guest satisfaction.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
Understand and apply complex information from various sources.
Cross-train in other hotel-related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.

Requirements

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Skills

Attention to detail
Time management
Ability to handle repetitive tasks
Communication skills
Listening skills
Multitasking
Prioritization
Problem-solving
Ability to understand and apply complex information
Initiative

Location

San Francisco, CA

Work Type

Hourly
Full-time

Education Level

High School diploma or equivalent

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.