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About the Role

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

Provide a warm and friendly welcome to patients.
Ensure a comfortable and inviting waiting area.
Maintain a professional and courteous demeanor.
Schedule appointments for patients.
Confirm and remind patients about upcoming appointments.
Coordinate with dental staff to manage the appointment calendar efficiently.
Collect and update patient information accurately.
Create and maintain patient records in the dental practice management system.
Ensure patient records are kept confidential and comply with privacy regulations.
Verify and update patient insurance information.
Calculate and collect co-pays, deductibles, and other payments.
Process insurance claims and coordinate with insurance providers.
Respond to patient inquiries via phone, email, or in person.
Provide clear instructions to patients regarding pre-appointment preparations.
Maintain the cleanliness and organization of the reception area.
Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.

Experience Level

1-3 years

Education Level

High school diploma or equivalent
Additional education or certification in healthcare administration or related field is a plus

About the Company

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences.
Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes.
We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected.
At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team.

Equal Opportunity

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer.
All qualified applicants are welcomed and encouraged to apply.