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About the Role
Forefront Dermatology has an immediate need for a Patient Service Representative in our clinic. This role is ideal for individuals who want to make an impact daily and thrive in a fast-paced environment.
Responsibilities
- Performs opening and closing clinic duties
- Greets patients, checks in for appointments and verifies insurance
- Scans documents into electronic health record
- Maintains tidiness of waiting area and reception counter throughout the day
- Checks schedules for added, canceled and no-show appointments throughout the day
- Schedules follow up appointments as needed
- Responds to designated tasks in the electronic health record
- Orders clinic office supplies
- Sells and tracks cosmetic products
- Distributes mail
- Prepares for next day scheduled appointments
- Responsible for the patient check-in process
- Updates computer patient personal information and insurance information
- Handles a multi-line phone system
- Medical records filing and maintenance
- Collection of co-pays and cash payments
Requirements
- High school diploma or equivalent is required
- 1+ years of recent medical office experience or in a similar capacity is preferred
- Proficient in basic computer functions
- Ability to learn new software quickly
- Must possess excellent customer service, communication and organizational skills
- Ability to operate standard office equipment
- Ability to type a minimum of 40 wpm is preferred
- Must possess attention to detail
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
- Ability to respond positively to constructive feedback and direction from supervisors
- Must demonstrate professional appearance and manner at all times
- Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others
- Ability to maintain confidentiality of information
Skills
- Customer service
- Communication
- Organizational skills
- Typing 40 wpm
- Attention to detail
- Multi-tasking
- Prioritization
- Teamwork
- Confidentiality
Location
- Crest Hill
- New Lenox
- Morris
Work Type
- Full-time
Experience Level
- 1+ years of recent medical office experience or in a similar capacity is preferred
Education Level
- High school diploma or equivalent
Salary/Compensations
- $17.00 - $18.00 per hour
Benefits
- Access to health, dental, and vision insurance
- Health Savings Account $500 matching contribution
- Eligible for PTO and Holiday pay
- Company paid life insurance and long term disability (full-time only)
- Access to voluntary short term disability insurance (full-time only)
- Access to additional life insurance
- Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
- 401K with employer contribution
- Profit sharing
- Employee discounts
About the Company
- Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.
Equal Opportunity
- Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.
- If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.