Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Case Manager will work with the interdisciplinary team to support clients in the community, participating in team meetings and providing regular updates to managers. The role aims to assist in developing service care plans, accessing appropriate services, and providing case management through client intake, needs assessment, and consultation. This involves direct service provision using a strength-based, trauma-informed approach, developing and monitoring service plans, conducting follow-ups, advocating for clients, and connecting them with community resources.

Responsibilities

• Participate in person team meetings
• Provide regular updates to managers
• Assist in the development of a service care plan
• Access appropriate services
• Provide case management for clients
• Conduct client intake to assess needs and identify required supports
• Engage in effective consultation and collaboration with the client
• Provide direct service provision/intervention with a strength-based trauma informed approach
• Develop, implement, and monitor the service plan
• Conduct follow-ups with clients as needed
• Advocate on behalf of the client
• Connect clients with community resources
• Establish effective working relationships with staff of other agencies

Requirements

• An undergraduate degree or diploma in social services or a related field
• A minimum of three years’ experience in direct service delivery to adults with serious psychiatric disabilities
• Strong knowledge of crisis intervention/prevention, addictions, recovery-oriented practice, culturally competent and trauma-informed care, and severe/persistent mental illness
• A solution-focused approach
• Strong crisis management skills
• Experience working with diverse communities from an anti-racism, anti-oppression, and non-homophobic lens
• Ability to work both independently and within a multidisciplinary team
• Effective analytical, assessment, and decision-making skills
• A valid Ontario Driver’s License
• Access to a vehicle
• Appropriate insurance coverage
• Adherence to COVID-19 policy and proof of vaccination

Skills

• Crisis intervention/prevention
• Addictions
• Recovery-oriented practice
• Culturally competent care
• Trauma-informed care
• Solution-focused approach
• Crisis management
• Working with diverse communities
• Anti-racism
• Anti-oppression
• Non-homophobic lens
• Independent work
• Teamwork
• Analytical skills
• Assessment skills
• Decision-making skills

Location

• Community

Work Type

• Full-Time
• Permanent

Experience Level

• Minimum of three years’ experience in direct service delivery to adults with serious psychiatric disabilities

Education Level

• Undergraduate degree or diploma in social services or a related field

Salary/Compensations

• $54,943 – $60,203

Benefits

• Health Care of Ontario Pension Plan (HOOPP)
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
• Short-term and Long-term Disability programs
• Life insurance
• Work-life balance and flexibility
• Annual Professional Development Funding

About the Company

• CMHA Toronto is the city’s leading community mental health agency.
• We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope.
• At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness.
• By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more.
• Our goal? Help everyone thrive in the community.
• CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability.
• Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities.
• Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a family.

Equal Opportunity

• As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace.
• We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women.
• We recognize and honour the intersectionality of equity-based identities.
• Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset.
• If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.