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About the Role
Alamar Biosciences is seeking a Field Service Engineer to join their Customer Support team. This customer-facing role involves installing, maintaining, and upgrading Alamar's ARGO platform, providing exceptional remote and on-site support, and building positive customer relationships. The position offers the opportunity to make a significant impact in life science research and early disease detection.
Responsibilities
- Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s groundbreaking ARGO platform in customer facilities
- Provide exceptional levels of remote and on-site customer support primarily in central US.
- Initiate and cultivate positive relationships with customers and colleagues
- Address customer requests rapidly including documenting in CRM system
- Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
- Provide valuable Voice of Customer insights to inform product improvements
- Create and refine scalable customer support processes which allow for future growth
- Create / review technical work instructions, manuals, and bulletins
Requirements
- Adaptable self-motivated person with an attention to detail
- Bachelor’s degree or equivalent in related field
- Exceptional customer facing skills (listening, empathy, de-escalation, proactivity)
- Pragmatic thinker with a clear and effective approach to problem-solving
- Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
- Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
- Desire, ability, and willingness to travel from your home location to customer sites throughout the UK, EU and beyond when needed, with the probability of some international travel
- Must be commuting distance to major airports
Skills
- Field service
- Customer support
- Instrument installation
- Planned maintenance
- Corrective maintenance
- Upgrades
- Remote support
- On-site support
- Customer relationship management
- CRM system documentation
- Process improvement
- Problem-solving
- Technical writing
- Presentation skills
Location
- Central US
- UK
- EU
Work Type
- Field service
- Customer facing
- Hands on
Experience Level
- Prefer 0-1 years of field-based service experience in bio-tech industry
Education Level
- Bachelor’s degree or equivalent in related field
About the Company
- Alamar is passionate about enabling customers to make scientific discoveries that translate into clinical outcomes and benefit patients.
- The company is developing innovative approaches to measure critical protein biomarkers from liquid samples for early disease detection.
- Alamar believes the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button.
- The company culture rewards accountability and cross-functional teamwork to accelerate its mission.
Equal Opportunity
- We participate in E-Verify to confirm authorization to work in the United States.