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About the Role

As a Strategic Account Executive, T-Mobile, you will be part of a specialized national sales team dedicated exclusively to the T-Mobile partnership and its Mid-Market customers. You will work alongside T-Mobile sellers to create pipeline, uncover customer opportunities, and position Dialpad as a strategic communications and AI solution. You will own the Dialpad sales cycle from discovery and solution development through negotiation and close. Success requires building strong relationships with T-Mobile sales teams, becoming a trusted resource, and helping sellers confidently bring Dialpad into more customer conversations.

Responsibilities

Own the T-Mobile + Dialpad sales motion within your assigned markets.
Build trusted relationships with T-Mobile sellers and sales leaders and become their go-to Dialpad resource.
Generate pipeline alongside T-Mobile through account mapping, prospecting, market visits, workshops, customer events, and targeted campaigns.
Lead qualified opportunities from discovery through close, coordinating T-Mobile, Dialpad Sales Engineers, and other stakeholders.
Position Dialpad solutions across business communications, customer engagement, sales, and AI based on customer business outcomes.
Maintain disciplined pipeline and forecast management, with clear next steps and close plans for every opportunity.
Conduct seller enablement and customer meetings throughout your assigned T-Mobile markets.
Become an expert on the T-Mobile + Dialpad value proposition and help sellers identify where Dialpad fits.

Requirements

3–5+ years of B2B sales experience, preferably in SaaS, telecommunications, UCaaS, CCaaS, or cloud technology.
Proven ability to build pipeline and close complex Mid-Market opportunities with multiple stakeholders.
Channel, telecommunications, or strategic partnership sales experience strongly preferred.
Strong relationship-building, discovery, presentation, negotiation, and closing skills.
Strong pipeline and forecast discipline with the ability to thrive in a fast-paced, collaborative environment.
Willingness to travel regularly within assigned T-Mobile markets.

Skills

B2B sales
SaaS
telecommunications
UCaaS
CCaaS
cloud technology
pipeline building
closing complex Mid-Market opportunities
channel sales
strategic partnership sales
relationship-building
discovery
presentation
negotiation
closing
pipeline management
forecast management

Location

New York

Work Type

Full-time

Experience Level

Mid-Market
3-5+ years

Benefits

Competitive salary
comprehensive benefits
real opportunities for growth
cutting-edge AI tools
robust training program

About the Company

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad.
Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.
We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters.
We look for people who are intensely curious and hold themselves to a high bar.
Our ambition is significant, and achieving it requires a team that operates at the highest level.
We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
We believe in investing in our people.
We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Equal Opportunity

Dialpad is an equal-opportunity employer.
We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.