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About the Role
The Box Office Attendant is responsible for providing support in the theatre and ensuring a high level of guest satisfaction. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner.
Responsibilities
- Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest
- Ensure the security of all box office cash and tickets
- Communicate and enforce various theatre policies including location specific Curfew Policies
- Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling
- Distribute and understand how to operate assistive movie-going equipment
- Operate point-of-sale terminals, process transactions and make accurate change
- Perform daily maintenance duties, including daily stocking of supplies
- Make certain guest service is friendly, helpful and fast
- Enforce ratings to keep underage guests from accessing auditoriums with adult content
- Answer questions from guests and resolve any concerns
- Uphold Marcus' high standards and execute company-wide programs
- Assist with other functions as instructed by the General Manager or a member of the management team
Requirements
- Possess strong interpersonal, verbal, and written communication skills
- Willing and motivated to learn new skills and tasks to meet the changing demands of the industry
- Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs
- The ability to work in a high-volume, fast-paced, team environment
- Have a passion for delivering unparalleled hospitality and high quality food & service
- Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies
- The employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
- The employee is required to stand, and/or walk
- The employee must occasionally lift and/or move up to 35 lbs
- Specific vision abilities required by this job include close vision and the ability to adjust focus
Skills
- Interpersonal communication
- Verbal communication
- Written communication
- Customer service
- Sales
- Upselling
- Point-of-sale (POS) operation
- Cash handling
- Teamwork
Location
- (Location)
Work Type
- Part Time
- Variable Shifts
Education Level
- No minimum education required
Salary/Compensations
- $(Insert Wage)/hr
Benefits
- Free Movies
- Amazing Growth Opportunities
About the Company
- Marcus Theatres is an equal opportunity employer.
- We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
- We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.
Equal Opportunity
- Marcus Theatres is an equal opportunity employer.
- We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
- We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.