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About the Role

The On-Site Vendor Managed Inventory (VMI) Operator manages inventory directly within a customer’s facility to ensure accurate stock levels, timely replenishment, and outstanding customer support. This role serves as the primary PACE representative on-site and combines inventory management, order fulfillment, customer service, relationship building, and process improvement to strengthen partnerships and drive operational efficiency.

Responsibilities

Operate and manage Vendor Managed Inventory (VMI) systems directly within the customer’s facility
Perform daily inventory checks to maintain accurate stock levels and identify shortages
Stock, organize, and maintain inventory for efficient workflow and accessibility
Create and process replenishment orders based on customer usage and demand
Maintain accurate inventory counts and documentation
Provide quotes, process orders, and fulfill urgent customer product requests
Deliver responsive and professional customer service on-site
Serve as the primary point of contact between the customer and PACE Supply
Resolve inventory and product-related issues quickly and effectively
Identify opportunities to improve inventory flow and operational efficiency
Collaborate with internal sales, branch operations, and support teams
Proactively resolve stock shortages and supply chain challenges
Support continuous improvement initiatives that enhance the customer experience
Build strong relationships with customer personnel and contractors
Maintain a professional, solution-oriented presence on-site
Foster trust and communication between PACE and the customer

Requirements

High school diploma, GED, or equivalent experience
Must be at least 18 years old
Valid driver’s license required
Ability to work independently in a customer-facing environment
Strong organizational and communication skills
Basic computer proficiency and experience using inventory or order entry systems
Inventory management, warehouse operations, or supply chain experience
Wholesale plumbing, HVAC, industrial, or construction supply knowledge
Experience with Vendor Managed Inventory (VMI) programs
Customer service and relationship management experience
ERP or inventory management software experience
Candidates must complete a background check
Candidates will undergo a physical examination
A drug test will be administered
Frequently required to stand, walk, reach with hands and arms, and talk or hear
Ability to lift items that weigh up to 50 lbs. regularly
Prolonged periods of standing or sitting at a desk and working on a computer
Specific vision abilities required include distance vision, peripheral vision, and depth perception
Frequently exposed to moving mechanical parts and outside weather conditions
Occasionally exposed to high, precarious places and vibration
The noise level in the work environment is usually moderate

Skills

Inventory control and replenishment processes
Strong attention to detail and accuracy
Problem-solving and proactive decision-making
Professional communication and customer service
Time management and organizational skills
Ability to collaborate across teams and departments

Location

San Francisco, CA

Work Type

On-site
In-Market

Education Level

High school diploma, GED, or equivalent experience

Benefits

Medical
Dental
Vision
Life insurance
Sick days
Holidays
Vacation
401(k)
ESOP

About the Company

PACE Supply is a leading wholesale distributor of plumbing, HVAC, hydronics, fire protection, water treatment, and industrial supplies throughout the West Coast.
As an employee-owned company, we are committed to delivering exceptional customer service while creating long-term career growth opportunities for our team members.

Equal Opportunity

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.
PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities.