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About the Role
The Client Success team focuses on customer service and client retention. Associates partner with clients to ensure they receive value exceeding their investment in Gartner services by understanding their business priorities and identifying effective support through purchased Gartner services.
Responsibilities
- Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies.
- Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment.
- Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.
Requirements
- Must be fluent in English at business level.
- 3+ years relevant professional experience.
- Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
- Bachelor’s degree preferred.
Skills
- Customer service
- Communication
- Collaboration
- Prioritization
- Critical thinking
- Influencing skills
Work Type
- Hybrid work environment
Experience Level
- 3+ years relevant professional experience
Education Level
- Bachelor’s degree preferred
Benefits
- World-class benefits
- Highly competitive compensation
- Disproportionate rewards for top performers
About the Company
- Gartner guides the leaders who shape the world.
- Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
- Founded in 1979, Gartner has grown to 20,000 associates globally supporting over 13,000 client enterprises in ~90 countries and territories.
- Gartner is the world authority on AI, providing proactive, objective guidance throughout clients’ AI journeys.
- Gartner offers limitless opportunities for professional and personal growth.
Equal Opportunity
- Gartner provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and seeks to advance the principles of equal employment opportunity.
- Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
- Qualified individuals with a disability or disabled veteran may request a reasonable accommodation if unable or limited in their ability to use or access the Company’s career webpage as a result of their disability.