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About the Role

The Senior Manager, Workforce Innovation is responsible for strategic leadership of Workforce reporting, analytics, and insights within the Workforce Management Optimization (WMO) team. This role will lead the delivery of data-driven enhancements to evolve forecasting, capacity planning, and intraday resource allocations to ensure PCO teams can deliver excellent client support in alignment with Client Service Commitments. You will also lead the creation and iterative improvements of strategic and tactical insights and prepare impactful analyses for senior executives to steer key business decisions.

Responsibilities

Represent WMO as a Product Owner within Agile teams consisting of key partners.
Collaborate with stakeholders and support teams, including PBO and CBO SMT, Finance, and Shared Services leadership.
Deliver concise and effective analysis, reports, and presentations to senior leaders.
Support staffing optimization for Client teams across multiple channels, product groups, and advisor role types.
Demonstrate confident decision making and incorporate best practices to parallel teams.
Provide backlog prioritization, business requirements, and stakeholder support for short and long-term projects.
Be accountable for delivery of key performance and productivity analytics.
Lead or support standardized reporting, analytics, and insights to build automated solutions.
Manage relationships with key stakeholders and senior management.
Develop out-of-the box solutions for forecasting and workforce management strategies.
Advance Operational Effectiveness’ strategy, maximizing synergies and enabling quality working relationships.
Lead projects with large degree of uncertainty and significant change management implications.
Communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.

Requirements

5+ years in progressive leadership roles, ability to impact and influence partners.
Post-graduate degree/experience in related field(s).
Advanced proficiency in reporting analytics (advanced Excel).
Proficiency in SQL and/or general-purpose programming languages (e.g., Python).
Strong analytical and problem-solving skills, ability to anticipate and respond to client needs.
Strong multitasking skills, ability to act with speed and simplicity.
Ability to inspire, motivate and coach the development of others, and role model leadership behaviours and actions.
Certified Product Owner and/or related Agile leadership training.
MBA or equivalent.

Skills

Analytics
Communication
Creative Visioning
Long Term Planning
Organizational Leadership
Problem Solving
Process Innovation
Strategic Thinking
Workforce Management (WFM)

Location

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
Toronto
Canada

Work Type

Full time

Experience Level

Senior Manager
5+ years

Education Level

Post-graduate degree
MBA

Benefits

A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits and competitive compensation.
Leaders who support your development through coaching and managing opportunities.
Work in a dynamic, collaborative, progressive, and high-performing team.
A unique opportunity for personal and professional growth.

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Expand your limits and create a new future together at RBC.
Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Equal Opportunity

We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.