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About the Role

Serve as a key point of contact for customers, contractors, distributors, and internal teams, delivering exceptional support for product inquiries, order assistance, and basic troubleshooting. This role is ideal for individuals with experience in manufacturing, engineering, construction, industrial, or technical products who enjoy problem-solving and customer interaction.

Responsibilities

• Act as the primary contact for customer inquiries via phone and email, including product questions, order status, and support needs.
• Deliver a professional, timely, and solutions-focused customer experience.
• Troubleshoot basic product issues and escalate complex technical concerns as needed.
• Partner cross-functionally with engineering, manufacturing, production, and sales to resolve issues.
• Review product specifications and internal resources to provide accurate guidance.
• Track and document customer interactions, cases, and resolutions in CRM systems.
• Proactively follow up on open issues through resolution.
• Support customers across the full lifecycle—from initial inquiry through post-delivery support.
• Maintain clear communication with both customers and internal stakeholders.
• Continuously develop and maintain product knowledge.

Requirements

• 3+ years of customer support experience in a technical or product-based environment (manufacturing, engineering, industrial, or construction).
• Strong experience supporting customers via phone and email.
• Ability to troubleshoot and resolve basic technical or product-related issues.
• Proficiency with CRM systems and Microsoft Office.
• Experience in manufacturing, engineering, or technical product environments.

Skills

• Customer Support
• Technical Support
• Product Inquiries
• Order Assistance
• Basic Troubleshooting
• Problem-Solving
• Customer Interaction
• CRM Systems
• Microsoft Office

Location

• New Windsor, NY

Work Type

• Full-time
• On-site
• Contract to Hire

Experience Level

• 3+ years

Salary/Compensations

• $19.00 - $24.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

• Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.