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About the Role

Support the Unit General Manager in overseeing operations, delivering exceptional results, reinforcing a positive culture, and maintaining strong client relationships. Assist in achieving financial, operational, and guest service objectives while promoting a best-in-class work environment. Ensure proper training and supervision of personnel to deliver prompt, courteous service in compliance with company standards.

Responsibilities

Understand all company policies, procedures, standards, specifications, guidelines, and training programs.
Check quality standards upon delivery of food and beverage.
Assist in ordering concept supplies including food, beverage, smallware, chemicals, and paper products.
Resolve customer complaints regarding food quality or service according to company standards.
Maintain sanitation standards and monitor staff and customer actions to ensure health, safety, and liquor regulations are followed.
Follow proper record keeping adhering to Areas standards.
Assist in preparing required paperwork, including forms, reports, and schedules.
Process invoices through the proper systems.
Arrange for maintenance and repair of equipment and other services.
Maintain opening and closing procedures and security standards.
Advise concept manager on associate performance.
Ensure all employees follow company dress code guidelines.
Monitor food preparation and methods to ensure compliance with brand and company specifications.
Perform any other duties as assigned by supervisor.

Requirements

Minimum High School Diploma, some college preferred.
1-2 years restaurant management experience.
Excellent communication skills.
Strong organizational skills.
Strong customer service skills.
Must be able to adapt to a diverse workforce.
Ability to assist leadership team in reaching organizational objectives and goals.
Basic understanding of P&L goals for the location including labor, sales, and COG.
Stand for long periods of time.
Use hands and fingers.
Communicate verbally.
Hear.
Reach with hands and arms.
Climb, balance, taste, and smell.
Walk, stoop, kneel, crouch, crawl.
Lift or move up to 50 pounds.
Possess close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Skills

Communication skills
Organizational skills
Customer service skills
Adaptability
Leadership support
P&L understanding
Record keeping
Problem-solving

Work Type

Full-time

Experience Level

1-2 years restaurant management experience

Education Level

High School Diploma
Some college preferred

Benefits

Affordable medical insurance
Dental and vision benefits
Variety of voluntary insurance options
Company-sponsored life insurance
Free employee assistance program
Competitive paid time off
Company holidays
401k retirement plan with company match
Discount programs for travel and entertainment
Location meal program
Bonus eligible

Equal Opportunity

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work.
We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.