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About the Role

Support the Unit General Manager in overseeing retail operations by helping deliver exceptional results, reinforcing a great culture, and maintaining strong client relationships. Assist in achieving financial, operational, and customer service objectives while promoting a best-in-class work environment. Ensure proper training and supervision of all personnel during assigned shifts to deliver prompt, courteous service in a manner that complies with Retail standards and company policies and procedures.

Responsibilities

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs for the retail concept.
• Check quality standards upon delivery of merchandise and store supplies.
• Assist in the ordering of retail supplies including merchandise, display materials, store supplies and packaging materials.
• Resolve customer complaints about product quality or service through company standards.
• Maintain store presentation standards.
• Monitor actions of staff and customers to ensure that health and safety standards are followed in adherence to state and local guidelines.
• Follow proper record keeping adhering to Areas standards.
• Assists in the preparation of all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Arrange for maintenance and repair of equipment and fixtures (as needed).
• Maintain opening and closing procedures and security standards.
• Advises concept manager to the performance of associates.
• Ensure all employees are following the company dress code guidelines.
• Monitor merchandise presentation and sales methods to ensure compliance with brand and company specification and standards.
• Perform any other duties as assigned by supervisor.

Requirements

• Minimum High School Diploma, some college preferred.
• 1-2 years retail management experience.
• Excellent communication skills.
• Strong organizational skills.
• Strong customer service skills.
• Must be able to adapt to a diverse workforce.
• Ability to assist leadership team in reaching organizational objectives and goals.
• Basic understanding of P&L goals for the location including labor, sales, and cost of goods.
• Regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear.
• Frequently required to reach with hands and arms, climb, balance, taste, and smell.
• Occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 35 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Skills

• Communication skills
• Organizational skills
• Customer service skills
• Adaptability to a diverse workforce
• Understanding of P&L goals

Work Type

• Full-time

Experience Level

• 1-2 years retail management experience

Education Level

• High School Diploma
• Some college preferred

Benefits

• Affordable medical insurance
• Dental and vision benefits
• Variety of voluntary insurance options
• Company-sponsored life insurance
• Free employee assistance program
• Competitive paid time off
• Company holidays
• 401k retirement plan with company match
• Discount programs for travel and entertainment
• Location meal program
• Bonus eligible

Equal Opportunity

• Ware an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work.
• We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.