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About the Role

The Account Manager II manages a book of insurance business, providing professional service to clients and carrier representatives. This role involves managing complex risks and exposures with a high degree of autonomy, supporting Producers and other staff in business acquisition and retention.

Responsibilities

• Market all lines of commercial insurance and impact revenue goals through new business acquisition and renewal retention.
• Maintain up-to-date knowledge of market underwriting appetite, line of business trends, insurance company changes, rating techniques, and coverage development.
• Collaborate with Producers and HUB personnel on client service, marketing, and renewals, adhering to HUB's best practices.
• Provide professional and courteous service to clients, carriers, underwriters, business partners, and colleagues to meet or exceed account retention expectations.
• Oversee and perform the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts, including acting as back-up for other support staff.
• Understand client insurance objectives and critically analyze insurance plans for suitability.
• Coordinate the implementation of the client's strategic plan, including value-added services like Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews, Market Analysis, Stewardship Reports, and Deductible Analysis.
• Coordinate value-added services provided by Risk Services and Claims Management Divisions.
• Act as a liaison between clients and insurance carriers to resolve escalated service issues, interpret policies, and use experience-based judgment.
• Negotiate with underwriters and carriers, and troubleshoot claims and billing issues.
• Identify cross-sell and up-sell opportunities for other HUB products and services.
• Document clients' other insurance products and services and their providers.
• Manage, organize, and conduct client meetings, independently or in conjunction with the producer.
• Maintain accurate and organized account files, documenting conversations and updating HUB computer systems and agency management systems.
• Prepare reports, proposals, and comparisons for management.
• Stay informed about changes in the insurance industry and external conditions impacting clients, making appropriate recommendations.
• Attend industry-related continuing education training and courses.
• Oversee functions performed by less experienced Account Managers and Assistant Account Managers.
• Support, mentor, and train other support staff members.
• Provide a high level of support to Sales staff in obtaining, maintaining, and expanding business.
• Perform other duties and projects as assigned.

Requirements

• 5+ years account management experience (brokerage preferred) or equivalent combination of education & experience
• Marketing Experience Preferred
• Property & Causality License
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
• Ability to prioritize and organize multiple tasks and responsibilities to complete assignments on time and with optimal accuracy.
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Desire to learn and grow within the insurance industry.
• Must be able to communicate and exchange accurate information.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.

Skills

• Computer skills: proficiency with Microsoft Office Suite and Outlook.

Location

• Remote

Work Type

• Full-time

Experience Level

• 5-7 years of relevant experience

Education Level

• High School Diploma / GED
• Diploma

Salary/Compensations

• $70,000 - $100,000k depending on geographical location

Benefits

• Health/dental/vision/life/disability insurance
• FSA, HSA and 401(k) accounts
• Paid-time-off benefits
• Eligible bonuses, equity and commissions for some positions

About the Company

• In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected.
• As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control.
• Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Equal Opportunity

• HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
• The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
• EEOAA Policy
• E-Verify Program
• We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
• Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.